[Hiring] Aftercare Consultant @Gateway Services Inc

Role Description

Build Trusted Relationships. Support Veterinary Partners. Make a Difference.

Every relationship you build helps veterinary professionals provide compassionate aftercare to families during one of life's most difficult moments.

At Gateway Services, we're North America's leading provider of pet aftercare services, proudly partnering with more than 17,000 veterinary professionals across the United States and Canada.

Our Veterinary Relationship Managers become trusted advisors to veterinary clinics, helping customers strengthen their businesses while delivering exceptional experiences to the families they serve.

If you're passionate about relationship management, customer success and helping customers grow, we'd love to hear from you.

What You'll Do

• Manage and grow an established portfolio of veterinary partnerships.
• Conduct regular customer visits, strategic business reviews and service consultations.
• Identify opportunities to expand existing customer relationships.
• Become a trusted advisor by understanding each customer's business and recommending solutions that support their success.
• Partner closely with Business Development Managers to ensure seamless onboarding of new customers.
• Build and maintain customer activity using CRM technology.
• Achieve or exceed customer retention, revenue growth and activity objectives.
• Represent Gateway at veterinary conferences, networking events and industry trade shows.

Your First Year at Gateway

• Become the trusted relationship manager for your assigned veterinary partners.
• Strengthen customer engagement and satisfaction across your territory.
• Expand Gateway's services within existing customer accounts.
• Consistently achieve customer retention and revenue objectives.
• Build lasting partnerships that contribute to Gateway's continued growth.

Qualifications

• 3+ years of account management, customer success or consultative B2B sales experience.
• Proven success building and growing long-term customer relationships.
• Experience managing a geographic sales territory.
• Strong communication, presentation and consultative selling skills.
• Experience using Salesforce, HubSpot, Microsoft Dynamics or similar CRM platforms.
• Veterinary, healthcare, medical device, pharmaceutical or related industry experience is an asset.
• Valid driver's licence and willingness to travel throughout the assigned territory.

Top Performer Profile

• Love building meaningful customer relationships.
• Naturally earn trust and credibility.
• Enjoy being in the field with customers.
• Take ownership of your territory and results.
• Proactive, organized and customer-focused.
• Looking to build a long-term career with an industry leader.

Benefits

• $800/month vehicle allowance
• Business expense reimbursement
• Company laptop and mobile technology
• Medical, Dental and Vision coverage
• 401(k) Retirement Savings Plan with employer matching contributions
• Company-paid Life Insurance
• Company-paid Long-Term Disability
• Employee Assistance Program and Gateway CarePath
• Health Savings Account option for eligible High Deductible Health Plan participants
• Flexible Spending Accounts
• Pet Insurance
• Paid vacation and company holidays

Working Environment

• Field-based position with approximately 80–90% travel.
• Frequent travel to veterinary hospitals, customer locations, conferences and networking events.
• Occasional evening or weekend work for conferences and industry events.

Ready to Build Something Meaningful?

If you're looking for an opportunity to build lasting customer relationships, represent an industry leader and make a meaningful impact within the veterinary community, we'd love to meet you.

Join Gateway Services and help strengthen the partnerships that support veterinary professionals and the families they serve.

Apply today.