[Hiring] Account Manager, SMB @Block

Role Description

Join the Square Account Management team and help merchants thrive within our ecosystem! As a Retention Account Manager, you'll partner with SMB business owners across all verticals to help them rediscover the value of our platform. In this role, you'll engage with merchants at critical moments in their journey, leveraging retention strategies to reduce churn and fuel long-term partnership. You'll support clients as a trusted advisor, using product knowledge and negotiation to turn challenging moments into growth opportunities.

This is your chance to be a pivotal force for SMBs across the United States—guiding entrepreneurs to a path of stability, growth and scale. You’ll join a team that values curiosity, resilience and mutual success for clients & stakeholders. If you're energized by the power of small business and excited to shape the future of how we serve them, we’d love to have you with us.

You will thrive in this role if you love thinking on your feet, refining talk tracts/playbooks, a strong history of story telling/post-mortem write ups and love having the hard conversations that leave customers saying “if it wasn’t for you, I wouldn’t be here today.”

• Be responsible for retaining a multi-million dollar client base
• Understand SMB customer needs across all verticals
• Deploy retention strategies to mitigate churn and increase contract adoption
• Strategically address customer concerns and competitive threats
• Help evolve our retention motion through insights on product, operational, and competitive gaps
• Work with our Sales, Support, Product and Analytics teams to future proof our retention strategies

Qualifications

• 5+ years experience in Sales, Account Management, or related field
• Experience discovering and closing both retention & growth opportunities
• Experience successfully managing a pipeline to achieve revenue targets
• Excellent negotiation & financial literacy skills
• Excellent storytelling & vision setting skills
• Excellent organizational, analytical, written, and verbal communication skills
• Passion and knowledge about how new technologies can help better serve small and medium size businesses

Pay Transparency

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

• Zone A: ($106,600- $146,500)
• Zone B: ($99,100 - $136,300)
• Zone C: ($90,600 - $124,600)
• Zone D: ($80,000 - $110,000)

Amounts listed above include target variable compensation.

Application Guidelines

Candidates may submit up to 9 active applications within a 60-day period. Reapplications to the same role are accepted 90 days after a previous application has been reviewed.

Use of AI in Our Hiring Process

We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.

Contact us

Contact us here with hiring practice or data usage questions.

Benefits

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offerings.

Company Description

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people.

• Square makes commerce and financial services accessible to sellers.
• Cash App is the easy way to spend, send, and store money.
• Afterpay is transforming the way customers manage their spending over time.
• TIDAL is a music platform that empowers artists to thrive as entrepreneurs.
• Bitkey is a simple self-custody wallet built for bitcoin.
• Proto is a suite of bitcoin mining products and services.

Together, we’re helping build a financial system that is open to everyone.