[Hiring] Account Manager, Media @SOCAN - The Society of Composers, Authors and Music Publishers of Canada

Role Description

The Account Manager, Media is responsible for handling a portfolio consisting of radio stations, cable companies, and other media related companies. They will be responsible for the reduction of accounts receivable in accordance with company policies and procedures. Communicating with media licensees for all ongoing issues and queries including analysis of incoming reports for discrepancies. They will also be responsible for meeting assigned revenue targets and providing excellent customer service.

What You'll Do

• Maintain and update internal licensed customer accounts, including monitoring entry of all invoices/data reports received into EPICOR system
• Respond to queries (email/phone) from licensees and document all such communication into EPICOR system
• Review, analyze, and prioritize monthly and quarterly reports as assigned. Analysis of reports includes identifying discrepancies or unexpected changes in reported information and investigating the changes with the licensee
• Manage an assigned group of licensee accounts to ensure license fees and reports are received on time
• Responsible for detailed account data entry with respect to customer reports, payment tracking, accounts receivable, write offs, refunds, etc.
• Work within a cross functional team environment including Distribution Operations and Operational Audit
• Participate in team and departmental projects and meetings
• Other duties as required

Qualifications

• Post-secondary diploma/degree or relevant working experience
• Demonstrated customer service/care experience
• Demonstrated Accounts Receivable/Collection experience
• Strong communication skills – written and oral in both English and French
• Computer literacy, required: MS Office
• Strong accounting and financial skills
• Excellent organizational and time management skills
• Strong problem-solving skills
• Self-starter and motivated to excel

Benefits

• 35-hour workweek schedule (possible flexible work options i.e., 4-day work week)
• Access to SOCAN fitness facility
• Inclusive and collaborative working environment

Accessibility & Accommodation

SOCAN is committed to providing an inclusive workplace environment that meets the accessibility needs of employees with disabilities. Should you require accommodations please contact us directly at [email protected] and we will make the necessary accommodations. Applications submitted to this email address will not be accepted.

Equal Employment Opportunity

SOCAN is an Equal Opportunity Employer. Hiring and other employment decisions at SOCAN are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.

How to Apply

If you’re interested in joining us, we’d love to hear from you: http://www.socan.com/careers/

Thank you for your interest in our company; we will be in touch with those candidates we wish to interview.

To learn more about SOCAN, go to www.socan.com . You can also follow us on LinkedIn, Twitter, Instagram, and Facebook (@SOCANmusic/@SOCANmusique).