[Hiring] Account Manager IV - Account Management @Kaiser Permanente

Role Description

This role involves implementing moderately complex sales and retention strategies for health insurance or workers compensation accounts independently.

• Utilizes opportunities, resources, technology tools, and customer performance data to meet competitive revenue and growth targets.
• Builds and maintains relationships with customers, consultants, brokers, and/or channel partners.
• Demonstrates advanced knowledge of customer businesses and develops account strategies in alignment with customer goals.
• Collaborates internally and externally to develop account strategy, including coordinating communication and recommending solutions.
• Follows best practices and established timelines to execute sales and renewals, including administration, negotiations, presentations, rate, product, and benefits.
• Accountable for Key Performance Indicators (KPIs) to facilitate the sustained growth and competitive position of KP in the market.

Qualifications

• Minimum one (1) year of experience in a leadership role with or without direct reports.
• Bachelor's degree in Marketing, Finance, Business Administration, or related field AND minimum four (4) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field OR minimum seven (7) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field.
• Disability Insurance License (Washington) within 3 months of hire.

Requirements

• Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise.
• Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers.
• Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses.
• Adopts new responsibilities; adapts to and learns from change, challenges, and feedback.
• Facilitates team collaboration to support a business outcome.
• Completes work assignments autonomously and supports business-specific projects.
• Collaborates cross-functionally and/or externally to achieve effective business decisions.
• Supports the development of work plans to meet business priorities and deadlines.
• Identifies, speaks up, and capitalizes on improvement opportunities across teams.
• Ensures a positive customer experience within market turnaround expectations.
• Demonstrates commitment to KP sales and retention goals.
• Contributes to the execution of sales and renewals.

Company Description