[Hiring] Account Manager II @Blackhawk Network

Role Description

The Account Manager will be the main point of contact for an assigned account portfolio supporting Blackhawk's Content Partners; managing client on-boarding, program implementation and client education. Through project plans, the Account Manager will manage all interaction of the launch of a program through cross functional teams. In addition, by partnering with Sales, the Account Manager’s role is to maximize sales growth, account penetration and retention.

Responsibilities

• SCOPE: Direct management of assigned projects and accounts.
• REPORTING & WORKING RELATIONSHIPS: Reports to Manager, Program Account Management, with close working relationships with Implementation Specialists, Sales, Product Management, Client and Customer Services, Production/Operations, Branding, IT and Finance.
• New Program Implementation: Responsible for project management of all client implementations, including coordination of onboarding activities with all internal departments.
• Program Management: Responsible for effective client relationship management by proactively communicating with clients, identifying and prioritizing client issues/concerns.
• Retention and Penetration: Work cross-functionally to execute on individual client strategies to identify opportunities for increased retention and penetration.
• Inventory Management: Management of custom client inventory and program renewals, working with the client on forecast and providing updates to internal Production team members.
• Compliance: Manage compliance process and procedures to ensure Client Due Diligence (CDD) and Payment Card Industry (PCI) data collection and data handling procedures are followed.
• Subject Matter Expertise/Special Projects: Provide Account Management subject matter expertise to cross functional teams with regard to ongoing system enhancements, product launches and projects.

Qualifications

• Bachelors degree required or equivalent combination of experience and training.
• 2+ years proven success in client/account management/sales environment.
• Proven experience in diverse internal systems and system processing and problem resolution.
• Excellent verbal, written and presentation skills.
• Excellent interpersonal skills to manage client relationships.
• Self-directed with strong analytical, project management skills.
• Strong technical and organizational skills.
• Proficient in MS Office suite of products.
• Some travel required.

Benefits

• Salary Range for all U.S. Residents (excluding Alaska, North Dakota, South Dakota): $65,000.00 to $75,000.00.
• Pay is based on several factors including but not limited to education, work experience, certifications, etc.
• In addition to your salary, Blackhawk Network offers benefits including:
• 401k with employer match
• Medical, dental, vision
• 12 paid holidays in the year 2026
• Sick pay accrual according to state law
• Parental leave
• Life insurance
• Disability insurance
• Accident and illness insurance
• Health and dependent care flexible spending accounts
• Wellness benefits
• Flexible time off for all full-time employees