[Hiring] Account Manager Commodities @Lyondell Basell North America

Role Description

As Account Manager, you are the key contact to our accounts in this region coordinating and managing the overall relationship with our customers in France and Italy. In this individual contributor position of Account Manager Commodities, you represent the company and implement our business strategies by developing and growing sales with a focus on total value creation.

• Manage the order-to-cash process and improve customer satisfaction by selling the assigned LyondellBasell polyolefin products.
• Act as the main liaison to the customer, coordinating follow-ups and all internal interactions between LYB and the customers' representatives.
• Develop and implement mid to long-term strategic programs and key account plans at current accounts and prospects targeting new business.
• Engage in customer visits to identify and analyze customer needs and develop commercial solutions.
• Develop and nurture relationships with key stakeholders, both externally with customers and end-users and internally with sales, marketing, ADTS, CS, and Credit.
• Conduct strong activities on prospecting and acquisition of new accounts in targeted markets.
• Develop and implement Account Management Plan including Account profile, SWOT analysis, Goals and Objectives, Innovation plan, and Resource plan.
• Coordinate and align objectives and initiatives within the company that are critical to grow together with the assigned accounts.
• Increase sales by promoting targeted products/applications and innovation, identifying and capturing cross-selling opportunities, and developing new customers.
• Provide regular updates on market intelligence and competitive movements to the business in the respective segment.
• Take the lead on sustainability projects and initiatives within team North.
• Ensure consistent and effective execution of the business strategy and make recommendations on potential improvements.
• Drive operational and commercial excellence in S&OP and other key business processes.
• Monitor timely closing of customer quality complaints and claims that go across multiple locations.
• Use SalesForce as the CRM tool, keeping it up to date with the latest information on your accounts, prospects, and opportunities.

Qualifications

• Master’s degree in Business Administration or a relevant science field (like polymer science).
• Solid (5+ years) commercial and/or technical experience in the Polymers Industry.
• French or Italian native, with French AND Italian language skills required. Additionally, fluency in English is required.

Requirements

• Able to negotiate skillfully in tough situations with both internal and external groups.
• Strong sales skills with a strong drive to grow business and generate value.
• Able to present information in a simple way, clearly communicating key messages and engaging the audience.
• Ability to listen and understand customer needs.
• Find opportunities to continuously learn about LYB products and services to articulate a strong value proposition.
• Affinity with sustainability initiatives.

Benefits

• Encouragement of personal and professional growth.
• Possibility to work with specialists in all fields to develop innovative solutions.
• Competitive salary package.
• Commitment to advancing diversity, equity & inclusion (DEI).