[Hiring] Account Manager, Client Success @GoodRx

Role Description

As a member of the Client Success team, you will be responsible for managing and nurturing relationships with our Pharmaceutical and Agency clients, ensuring customer satisfaction, driving revenue growth, and delivering successful campaigns.

If you are a driven, client-focused individual with a passion for digital marketing, the pharma industry, and a proven ability to deliver successful campaigns while driving revenue growth and maintaining long-term relationships, we encourage you to apply for this exciting opportunity.

Responsibilities:

• Responsible for the day-to-day client relationship with Pharmaceutical manufacturer customers, while providing excellent customer service and managing all aspects of the client relationship.
• Analyze and deliver monthly program metrics to reinforce program ROI and to provide insights to help clients achieve business goals.
• Partner with Sales to support new business development and organic growth of accounts, upselling and optimizing where applicable.
• Collaborate with internal subject matter experts such as Business Intelligence, Advertising Operations, Product Management, and Marketing to deliver tailored solutions to customers.
• Manage implementation process by ensuring stakeholders deliver what is needed on time and within client expectations.
• Work with clients and agency partners to manage the Regulatory review submission process.
• Create visual examples of programs using our enterprise CMS tool.
• Stay up-to-date with industry trends, digital marketing best practices, and regulatory requirements in the Pharma space.

Qualifications

• 5+ years of professional experience in Pharmaceutical client and account management.
• Strong written/verbal communication, excellent relationship management skills, and sharp attention to detail.
• Familiarity with pharmaceutical regulatory review (MLR / PRC).
• Ability to apply analytics and data to a value proposition.
• Willingness to think critically and solve problems in new or creative ways.
• A deep curiosity and interest in healthcare technologies.
• Familiarity with CRM software like Salesforce and project management platforms like JIRA or Asana.

Requirements

• All GoodRx employees are responsible for reviewing and complying with all Company safety and security policies and procedures, being vigilant and observant of potential security threats (including phishing attempts) and proactively communicating with the Security Team to raise any concerns.

Benefits

• Pay ranges are determined based on work locations and may vary based on where the successful candidate is hired.
• San Francisco and Seattle Offices: $96,000.00 - $154,000.00
• New York Office: $88,000.00 - $141,000.00
• Santa Monica Office: $80,000.00 - $128,000.00
• Other Office Locations: $72,000.00 - $115,000.00
• Additional compensation programs such as annual cash bonuses or commission, and annual equity grants for most positions.
• Generous benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, 13 paid holidays, and 72 hours of sick leave.
• Additional benefits like mental wellness and financial wellness programs, fertility benefits, generous parental leave, pet insurance, supplemental life insurance for you and your dependents, company-paid short-term and long-term disability, and more!