[Hiring] Account Manager, Chamber Management SaaS @Valsoft Corporation

Role Description

We operate a membership services platform serving hundreds of chambers of commerce across the United States. Our platform is an all-in-one system for managing members, running events, building websites, processing billing, and engaging local business communities. It is the system of record for the chambers that use it, and our customers stay for years.

We need someone who can own the customer relationship end to end. This is not a pure sales role. It is account management, customer success, onboarding, training, and new business development rolled into one. You will be the face of the platform to our entire customer base and the person responsible for protecting and growing recurring revenue.

If you have ever wanted to run the commercial side of a business with real customers, real revenue, and real autonomy, this is it.

What You'll Do

• Own the Customer Relationship
  • Be the primary point of contact for hundreds of chamber of commerce customers across the US.
  • Run a disciplined 180-day check-in cadence: every customer hears from you at least twice a year.
  • Proactively identify at-risk accounts before they churn.
  • Manage renewals, address concerns, and surface product feedback to the engineering team.
  • Build genuine relationships with chamber executives, directors, and staff.
• Onboard and Train New Customers
  • Run demos for prospective chambers and close new business.
  • Manage the full onboarding process from signed deal to go-live, coordinating with the production and support teams.
  • Conduct targeted training sessions for customers who are underutilizing the platform.
  • Rebuild and organize training resources so new chamber staff can self-serve.
• Drive Revenue Growth
  • Execute pricing increases across the base, communicating value and handling pushback constructively.
  • Close inbound leads from referrals, Capterra, Software Advice, and industry word-of-mouth.
  • Follow up on leads generated by the shared BDR/outbound team.
  • Target competitor defectors.
  • Maintain and develop key industry relationships, including referral partners and the chamber of commerce consulting community.
• Use AI as Your Force Multiplier
  • Use AI tools and agents to prepare for customer calls, personalize outreach, and draft communications at volume.
  • Leverage AI to analyze customer usage patterns and identify accounts that need attention before they tell you.
  • Build AI-assisted workflows for onboarding documentation, training materials, and follow-up sequences.

What Success Looks Like

• First 30 days: Deep product fluency. You can demo the MMS, explain the value proposition, and troubleshoot basic issues. You have called the top 20 accounts and the 3 at-risk accounts. You know every customer by name.
• 60-90 days: 180-day call cadence is live and tracking. At-risk accounts are stabilized or you have a clear plan. Pricing increase is being communicated to the first cohort. You have closed or progressed at least 2 new deals.
• 6-12 months: Gross retention is holding at 90%+. Pricing increase is fully executed across the base. Net new logos are adding $30-50K+ in ARR.

Qualifications

• 3-8+ years in B2B SaaS in a customer-facing role: account management, customer success, or full-cycle sales.
• Proven ability to retain and grow an existing book of business, not just close net-new.
• Experience working with small to mid-sized organizations (chambers, associations, nonprofits, or similar).
• Strong phone presence.
• Builder mindset: high ownership, comfort with ambiguity, willingness to do whatever needs doing.
• Active use of AI tools in your workflow.

Nice-to-Haves

• Experience in the chamber of commerce, association management, or nonprofit SaaS space.
• Familiarity with membership management systems, CRM platforms, or community engagement tools.
• Experience delivering price increases or contract renewals across a large customer base.
• Experience onboarding customers onto SaaS platforms, including training and change management.
• Knowledge of the chamber of commerce software competitive landscape.

Compensation

Competitive base salary plus commission tied to new logo acquisition and professional services revenue. Remote-friendly with travel for key customer meetings, chamber conferences, and industry events.