[Hiring] Account Manager @Esusu

Role Description

Esusu is looking for an experienced Account Manager to join our team and oversee a portfolio of strategic clients across the real estate ecosystem, including property owners, operators, and financial technology partners. In this role, you will drive renewals and expansion, build deep relationships with executive and operational stakeholders, and partner cross-functionally to deliver measurable impact for our clients and their residents.

• Own renewals and expansion across a defined book of ~ 50-70 strategic accounts, consistently meeting or exceeding growth and revenue targets.
• Execute account plans that align Esusu’s platform with client business objectives, portfolio performance, and resident impact goals.
• Partner cross-functionally with Sales, Customer Success, Product, and Operations to support a seamless onboarding, activation, and ongoing value delivery.
• Monitor account health and proactively identify risk, develop mitigation plans, and coordinate internal resources to execute them.
• Build and strengthen relationships with executive stakeholders, decision-makers, and day-to-day operators.
• Lead regular cadence meetings and QBRs, using data to tell a story, surface opportunities, and align on next steps.
• Prioritize and track open items, ensuring timely follow-through on operational, technical, and commercial needs.
• Capture the voice of the customer and collaborate with internal teams to improve product, processes, and overall client experience.
• Represent Esusu at industry events and conferences as needed to deepen relationships, gather market intelligence, and support growth.

Qualifications

• Commercial real estate experience and acumen.
• Proven ability to drive growth and achieve revenue targets.
• Resourcefulness – a proactive, organized self-starter who thrives in a fast-paced environment.
• Excellent verbal, written, and interpersonal communication skills, with the ability to tailor messaging for executives, operators, and technical partners.
• Technical proficiency – ability to navigate internal and external challenges and resolve obstacles efficiently.
• Proven track record of building trusted, long-term relationships with senior and operational stakeholders.

Requirements

• Experience in real estate, property management, and/or fintech.
• 3+ years of experience in account management, customer success, or other client-facing roles with revenue responsibility.
• Experience in a startup or high-growth environment.
• BA/BS degree or equivalent experience in related field.
• Familiarity with tools such as Salesforce, Jira, and other reporting/analytics tools.
• Understanding of consumer behavior and industry trends, especially in housing or financial services.

Benefits

• 💵Competitive Salary – for Series C startup – $125k OTE annually.
• 📈 Equity - a significant RSU grant with vesting over four years, accelerated upon a sale or IPO.
• ✅Remote first work environment - Where we trust you to get your work done.
• 🌴Generous PTO – Enjoy a generous time off policy and 14 company-wide paid holidays.
• 🩺Premium Health Coverage – Comprehensive medical, dental, and vision insurance.
• 💳Partial-Employer Funded Health Savings Account - Available for High Deductible Plans.
• 🍼Paid Parental Leave – 12 weeks of 100% pay to support growing families.
• 💰Retirement Plans – Secure your future with our competitive 401(k) offerings, including a 4% company match (for US only).
• 🎓Tuition Reimbursement – For qualified programs to complement work experience.
• 📚Professional Development Stipend – To support your continued growth and learning.
• 🤝In person and virtual team get-togethers - To connect with your fellow Esusu colleagues.
• 📈Free Credit Building Benefit - Build your credit score for free as an Esusu employee.