[Hiring] Account Manager @Sastrify

Role Description

As an Account Manager at Sastrify, you will be the strategic architect of our customers' long-term success. This is a unique opportunity to act as a commercial partner for some of the most innovative companies in the world.

Your primary mission is to build lasting relationships with our existing partners. While you drive growth through expansion, your core responsibility is to ensure long-term retention and satisfaction, acting as a trusted advisor for our clients.

You’ll be working closely with Sven Lackinger, our CEO and Co-Founder.

What you’ll do as our Account Manager (m/f/d)

• Manage Strategic Accounts: Take full ownership of your assigned client portfolio, ensuring a deep understanding of their goals, health, and commercial potential.
• Build and nurture Relationships: Develop strong connections with decision-makers, conducting regular check-ins, Executive Business Reviews, and in-person meetings.
• Ensure smooth Contract Renewals: Support contract negotiations and renewals, ensuring continuous customer satisfaction and engagement.
• Facilitate seamless Onboarding: Collaborate with Account Executives for a smooth customer handover, ensuring quick and impactful onboarding.
• Drive Product Adoption: Help customers understand and leverage the value of Sastrify's solutions, resolve blockers, and guide them in implementing best practices.
• Resolve issues efficiently: Proactively identify and address any issues that prevent customers from receiving maximum value.
• Strategic Growth (Expansion): Identify potential for upselling and cross-selling within your portfolio.
• Monitor Customer Health: Utilize KPIs to track customer satisfaction and engagement.
• Provide Product Insights: Gather customer feedback on product functionality and relay insights to the Product team.

Qualifications

• You have a university degree in Business Administration, Economics, IT, or a related field.
• You bring 3+ years of experience in Account Management, Sales, or Customer Success, ideally within the B2B software industry.
• You thrive in a fast-paced environment and have a proven ability to manage a full commercial lifecycle with a focus on expanding account revenue.
• You have strong interpersonal skills and are comfortable building trust and negotiating with C-level executives.
• You are a proactive team player who is excited to bring innovative ideas for account growth and process improvement.
• You possess outstanding oral and written communication skills in both German and English.

Requirements

• This is a Remote position based anywhere in Germany, with the flexible option to work from our office in Cologne.

Benefits

• Build strong technical and market expertise in the high-growing SaaS market.
• Full responsibility from day one.
• Work with our amazing international team (we have Sastronauts from 15+ different nationalities).
• 30 days of vacation.
• Flexible working hours.
• Learning budget.
• State-of-the-art equipment and equipment budget.
• In-person Gatherings.