[Hiring] Account Manager @Credit Key

Role Description

The Account Manager is responsible for successfully launching new merchant partnerships and driving ongoing growth, performance, and revenue optimization across their portfolio. This role serves as the primary owner of merchant relationships from onboarding through scale, ensuring a seamless implementation experience and long-term value creation for both the merchant and Credit Key.

Key Responsibilities

• Merchant Onboarding & Launch
  • Own end-to-end implementation and onboarding of new merchant partners, ensuring timely and successful launches.
  • Serve as the primary point of contact during onboarding, coordinating across Sales, Product, Engineering, and Risk teams.
  • Guide merchants through integration, configuration, and go-live readiness.
  • Develop and execute launch plans tailored to each merchant’s business model and customer base.
  • Ensure merchants are enabled on key Credit Key products and features at launch.
• Account Growth & Revenue Optimization
  • Proactively identify opportunities to grow revenue across merchant accounts through product adoption, feature expansion, and strategic initiatives.
  • Partner with merchants to optimize performance (conversion rates, approval rates, AOV, repeat usage).
  • Analyze merchant performance data and deliver actionable insights and recommendations.
  • Drive adoption of new Credit Key offerings (e.g., new payment methods, extended terms, card usage).
  • Build and maintain strong executive-level relationships with key merchant stakeholders.
• Relationship Management
  • Act as the primary point of contact for assigned merchant accounts post-launch.
  • Conduct regular business reviews to assess performance, align on goals, and identify growth opportunities.
  • Deliver both scheduled and ad hoc reporting to internal and external stakeholders.
  • Ensure high merchant satisfaction and long-term retention.
• Cross-Functional Collaboration
  • Work closely with Sales to ensure smooth handoff and continuity from deal close to launch.
  • Partner with Product and Engineering to escalate issues, prioritize enhancements, and improve merchant experience.
  • Collaborate with Marketing to support borrower growth and engagement initiatives.
  • Provide feedback to internal teams based on merchant insights and performance trends.
• Operational Excellence & Issue Resolution
  • Resolve escalated merchant and borrower issues related to payments, technical integrations, and account management.
  • Monitor and manage compliance-related workflows (e.g., KYC, disputes, collections coordination).
  • Identify trends in support interactions and recommend process, product, or training improvements.
  • Maintain accurate account records and ensure data integrity.
• Performance & Continuous Improvement
  • Own key account-level KPIs including revenue growth, activation, engagement, and retention.
  • Track and report on merchant performance and onboarding success metrics.
  • Continuously refine onboarding processes, playbooks, and best practices.
  • Stay up to date on Credit Key product enhancements and industry trends.

What Success Looks Like

• Merchants launch on time and with strong early performance.
• Increased revenue and borrower adoption across managed accounts.
• High merchant satisfaction and retention.
• Consistent identification and execution of growth opportunities.
• Strong cross-functional alignment and execution.

Qualifications

• 3+ years of experience in Account Management, Customer Success, or Implementation roles, preferably in fintech, payments, or B2B SaaS.
• Proven experience managing and growing a portfolio of accounts with revenue or performance-based goals.
• Strong track record of successfully onboarding and launching new customers or partners.
• Experience working with e-commerce, payments, lending, or checkout/integration-based products is highly preferred.
• Ability to analyze performance data and translate insights into actionable recommendations for clients.
• Comfortable managing multiple implementations and priorities in a fast-paced environment.
• Strong cross-functional collaboration skills with experience working alongside Sales, Product, Engineering, and Risk teams.
• Excellent communication and relationship-building skills, including experience working with executive stakeholders.
• Highly organized with strong project management and execution skills.
• Experience with tools such as Hubspot, Salesforce, Looker/Tableau, or similar CRM and analytics platforms is a plus.

Benefits

• Competitive compensation + equity.
• Great healthcare benefits.
• PTO.
• 401k Match.
• Supportive, low ego, highly collaborative team environment.
• Work from home stipend.