[Hiring] Account Executive, Public Safety @T-Mobile

Role Description

This role supports and grows accounts in the public safety sector by driving sales and managing customer relationships for first responders. It involves:

• Generating sales opportunities, renewing contracts, analyzing accounts, and maintaining accurate data entry and system navigation.
• Continuous training to maintain product knowledge and meet productivity and sales goals based on defined metrics.
• Success is measured by achieving sales targets, customer retention, and adherence to ethical and professional standards.
• The work impacts the organization by delivering public safety solutions and ensuring high standards of service for customers in critical sectors.

Job Responsibilities:

• Generate sales opportunities and exceed monthly sales, renewal, and churn targets by contacting leads and managing customer inquiries.
• Build and maintain customer relationships to identify up-sell and renewal opportunities while resolving account issues effectively.
• Perform accurate and efficient data entry, system navigation, and independent analysis to support account management.
• Engage in continuous training to maintain up-to-date product and service knowledge and meet quality standards.
• Meet or exceed productivity and sales goals through consistent performance monitoring and improvement.
• Demonstrate professional conduct by adhering to ethical standards and supporting an inclusive team environment.
• Also responsible for other duties/projects as assigned by business management as needed.

Qualifications

• High School Diploma/GED (Required)
• 2-4 years Experience selling within the Public Safety vertical (Preferred)
• 2-4 years Experience in the Public Safety industry (Preferred)
• 2-4 years Demonstrated track record of sales success in business sales (B2B) (Preferred)
• 2-4 years Experience in Wireless Industry/Telesales/Technical Sales (Preferred)

Requirements

• Collaboration (Required)
• Communication (Required)
• Contract Renewals (Required)
• Customer Relationship Management (CRM) (Required)
• Detail-Oriented (Required)
• Microsoft Office (Required)
• Presentations (Required)
• Problem Solving (Required)
• Sales Analysis (Required)
• Telecommunications (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Benefits

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs