[Hiring] Account Executive, Customer Growth @Malbek

Role Description

The Account Executive, Customer Growth owns expansion revenue across an assigned portfolio of existing Malbek customers. This role combines strategic account development, executive engagement, disciplined execution, and close partnership with Customer Experience, Services, Product, Marketing, and Sales.

The successful candidate will proactively identify and close growth opportunities ranging from smaller transactional expansions to larger strategic, multi-business-unit, and AI-driven opportunities. They will build trusted relationships with customer stakeholders, understand each account’s strategic priorities, and translate Malbek’s capabilities into measurable business value. A major priority of this role is accelerating customer adoption of Malbek’s AI portfolio, including AI Pro and BusinessIQ, by identifying real business problems where AI can create measurable commercial value.

This is a revenue-owning role that requires strong organization, professionalism, attention to detail, and the ability to manage multiple customer priorities while maintaining a consistently high standard of customer experience. We are looking for someone who brings customer empathy, personal integrity, curiosity, and genuine passion for helping customers succeed while driving meaningful growth.

Qualifications

• 7+ years of proven experience in SaaS account growth, expansion sales, or strategic account management.
• Demonstrated comfort selling and positioning AI-enabled enterprise solutions.
• Experience navigating complex B2B customers and multi-stakeholder environments.
• Strong understanding of SaaS subscription models and customer lifecycle economics.
• Ability to communicate, present, and influence stakeholders at all organizational levels.
• Strong business acumen and ability to connect product capabilities to customer outcomes.
• Experience managing both high-volume transactional opportunities and longer-cycle strategic enterprise sales.
• Strong organizational skills and exceptional attention to detail.
• Strong written and verbal communication skills.
• Demonstrated ownership mentality and sound judgment.
• Experience with Salesforce or comparable CRM platforms.
• Bachelor’s degree or equivalent relevant professional experience.

Requirements

• Own expansion revenue and quota across an assigned portfolio of existing Malbek customers and consistently exceed sales goals.
• Own forecast accuracy for the portfolio, maintaining a current, data-driven view of renewal risk and expansion opportunity.
• Develop strategic account plans for priority customers.
• Identify, develop, and close expansion opportunities across additional users, business units, products, and other Malbek offerings.
• Manage opportunities ranging from smaller transactional expansions to complex six-figure strategic sales cycles.
• Develop trusted advisor relationships with key customer stakeholders and executive sponsors.
• Navigate complex, multi-stakeholder customer environments.
• Lead discovery conversations that uncover business problems and translate emerging AI and platform capabilities into clear customer outcomes.
• Partner closely with Customer Experience to maintain strong customer relationships.
• Coordinate with internal teams to develop and execute effective customer strategies.
• Own the commercial process for existing-customer renewals and amendments.
• Develop documented close strategies for significant expansion opportunities.
• Maintain strong professional discipline across meeting preparation, follow-up, and customer commitments.
• Continuously develop knowledge of Malbek’s products, AI capabilities, CLM industry trends, and customer business challenges.

Company Description