[Hiring] Account Executive @JLL

Role Description

The Account Executive is accountable for developing and implementing comprehensive account plans that delight clients and ensure healthy long-term partnerships. This strategic leader must anticipate client needs, deliver exceptional results that outperform key performance indicators, and build high-performing teams that achieve operational excellence while driving sustainable revenue growth and profitability.

Primary Responsibilities

• Exceeding Client Expectations Through Strategic Partnership
  • Executes the vision and strategy of the account plan, ensuring client objectives and interests are consistently met and exceeded.
  • Acts as a Strategic Partner by connecting teams across regions and services, driving the fundamental mindset and bringing strategic direction to complex client relationships.
  • Demonstrates Proactive Leadership by anticipating where clients are heading and positioning teams for success, connecting dots across organizational silos.
  • Develops, manages and implements Voice of the Customer (VOC) programs to regularly gain input and direction from clients ensuring strategic alignment.
  • Responds to client issues with expedient, professional solutions that strengthen long-term partnerships.
• Building and Managing High Performing Teams with Accountability
  • Maintains Strategic Accountability by staying close enough to major work initiatives without micromanaging day-to-day operations.
  • Ensures the best qualified candidates are hired for all roles on the account.
  • Builds actionable and measurable career development plans for all direct reports.
  • Drives Best Practices on account while bringing in external speakers and off-account experts to enhance team capabilities.
  • Updates Metro Plans opportunistically rather than limiting updates to the contractual two per year requirement.
  • Embodies the firm's values and core behaviors of collaboration, integrity and excellence.
  • Advances diversity and inclusion priorities through strategic talent moves including hiring, rotation and promotion.
  • Identifies and grooms successors to key roles.
• Achieving Financial Results Through Strategic Growth
  • Presents annual account plans including key objectives, client satisfaction results, value-add activity summaries, and targeted expansion strategies.
  • Proactively manages account budgets while identifying opportunities to generate additional revenue.
  • Retains all current business lines and expands the book of business beyond existing product lines or geography.
  • Mitigates organizational risk by maintaining A/R below 60 days payable.
• Contributing to Company Growth and Innovation
  • Showcases Excellence by bringing leading practices and innovations from the account to the broader organization.
  • Leverages Relationships to bring flexibility and expertise to the entire team, demonstrating best-in-class service delivery.
  • Identifies opportunities within professional networks to generate additional revenue, engaging cross-functional resources effectively.
  • Demonstrates Courage by challenging the status quo on both client and internal sides to drive continuous improvement.
  • Serves as internal reference for service delivery excellence that expands Jones Lang LaSalle's market presence.

Qualifications

• 10+ years of Facility Management and Commercial Real Estate executive leadership experience.
• Proven capabilities developing outsourced Integrated Facility Management solutions for Fortune 500 companies.
• Extensive experience hiring, training, and retaining large teams (100+) in client service environments.
• Demonstrated budget management experience with strategic financial oversight.
• Bachelor's degree with broad business experience; MBA or post-graduate studies preferred.
• Experience operating effectively in complex, large, heavily matrixed organizations.

Requirements

• This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Benefits

• Personalized benefits that support personal well-being and growth.
• 401(k) plan with matching company contributions.
• Comprehensive Medical, Dental & Vision Care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.
• Early access to earned wages through Daily Pay.