[Hiring] Account Executive @Activated Insights

Role Description

As the Franchise Account Executive at Activated Insights, you will play a pivotal role in partnering with franchise organizations to turn insights into action. You’ll build trusted relationships, guide meaningful conversations, and help clients improve employee experience and performance across their locations. This role is both strategic and people-focused, allowing you to make a direct impact on client success and long-term partnerships.

Key Responsibilities

• Serve as the primary point of contact for franchise clients, building strong, trusted relationships.
• Guide clients through survey results, insights, and recommendations to support data-driven decision-making.
• Partner with franchise leaders to identify trends, opportunities, and areas for improvement across locations.
• Lead client conversations that translate feedback into clear, actionable next steps.
• Collaborate with internal teams (Sales, Operations, Implementation, and Product) to ensure a seamless client experience.
• Support client retention and growth by proactively identifying needs and offering strategic solutions.
• Maintain accurate documentation and account updates within internal systems.
• Mentor and support junior team members, fostering a collaborative and high-performing team culture.
• Share best practices and insights across the account management team.
• Collaborate cross-functionally to align client goals with company initiatives and solutions.
• Contribute to process improvements that enhance efficiency and client satisfaction.

Qualifications

• Experience in account management, client success, sales, or a related customer-facing role.
• Strong relationship-building and communication skills, with the ability to lead thoughtful, consultative conversations.
• Comfort working with data, insights, or reports and translating them into clear recommendations.
• Ability to manage multiple client relationships while staying organized and detail-oriented.
• Collaborative mindset with a passion for helping clients succeed.
• Franchise, SaaS, or people analytics experience is a plus, but not required.

Location

• Preferred onsite - Idaho Falls, ID or Tampa, FL.
• Remote optional.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Multiple video meetings each day where web camera use is required.

Schedule

• Full time, 40 hours each week.
• Monday through Friday, core business hours of 8:00 AM to 5:00 PM locally with occasional flexibility for collaboration across time zones or to meet critical deadlines.