[Hiring] Academic Account Manager @Elsevier

Role Description

Your primary focus will be to drive the expansion of our Research Intelligence business by securing new sales and growing our existing customer base through renewals and strategic upsell/cross-sell initiatives. Success in this role requires building strong, long-term partnerships with your accounts.

This territory serves U.S. Government customers and includes our core Research Intelligence portfolio: LeapSpace, Scopus, SciVal, and Pure.

In this role, you will establish and nurture customer relationships while leveraging internal and external resources to maximize value delivery, ensuring high customer satisfaction and retention. You will engage key stakeholders to measure and improve client satisfaction, provide high-quality support and value-added services, and identify opportunities to expand adoption of Elsevier’s Solutions portfolio.

Responsibilities

• Maintaining excellent internal collaboration, learning agility, and sound judgment.
• Growing the territory through strong renewal performance and new business achievement.
• Handling difficult ScienceDirect renewals with good preparation and judgment.
• Looking for growth opportunities within the existing account base.
• Maintaining exceptional relationships with key accounts.
• Getting up to speed quickly and take ownership of the territory.

Qualifications

• Experience selling into the U.S. Federal Government.
• 3–5 years of direct sales experience, with a focus on consultative, complex solution selling.
• Proven ability to operate at operational, tactical, and strategic levels, with a track record of account growth.
• Exceptional renewal strategy and negotiation capability, especially in complex ScienceDirect situations.
• Proven territory ownership, account planning discipline, and readiness to transition quickly into a live book of business.
• Display credibility and executive presence with senior customer stakeholders, including the ability to lead conversations beyond the core library contact.
• Understanding of the relevant commercial model and product set (ScienceDirect, journals, e-books, open access, and LeapSpace), or a demonstrated ability to ramp quickly.

Requirements

• Experience selling into the U.S. Federal Government.
• 3–5 years of direct sales experience, with a focus on consultative, complex solution selling.
• Proven ability to operate at operational, tactical, and strategic levels, with a track record of account growth.
• Exceptional renewal strategy and negotiation capability, especially in complex ScienceDirect situations.
• Proven territory ownership, account planning discipline, and readiness to transition quickly into a live book of business.
• Display credibility and executive presence with senior customer stakeholders.
• Understanding of the relevant commercial model and product set.

Benefits

• Health benefits: medical, dental, and vision coverage.
• Retirement benefits: 401(k) with match and Employee Share Purchase Plan.
• Wellbeing: wellness platform, Headspace subscription, and Employee Assistance Programs.
• Insurance: short- and long-term disability, life, accidental death, critical illness, and hospital indemnity.
• Family benefits: parental leave, adoption, and surrogacy support.
• Savings accounts: HSA, FSA, dependent care, and commuter benefits.
• Paid time off, plus volunteer and Employee Resource Group participation days.