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VIP Account Manager @Bullfinch Recruitment

[Hiring] VIP Account Manager @Bullfinch Recruitment

Mar 14, 2025 - Bullfinch Recruitment is hiring a remote VIP Account Manager. đź’¸ Salary: competitive salary. đź“ŤLocation: Europe.

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Role Description

We are looking for a driven and experienced VIP Account Manager to join our team. In this role, you will be responsible for developing and nurturing strong relationships with our high-value VIP players, playing a pivotal role in fostering customer satisfaction, enhancing loyalty, and driving revenue.

  • Act as the primary contact for a portfolio of high-value VIP customers.
  • Build and maintain strong relationships with key accounts, fostering customer satisfaction and loyalty.
  • Understand each VIP customer's unique needs, preferences, and playing habits to deliver personalized support and assistance.
  • Proactively engage with VIP customers, providing tailored assistance, addressing inquiries, and resolving issues swiftly.
  • Collaborate closely with internal teams, such as customer support, marketing, and product development, to ensure smooth account management and a seamless customer experience.
  • Identify opportunities to enhance the VIP experience through customized promotions, bonuses, and exclusive offers.
  • Recognize and act on up-sell and cross-sell opportunities within the VIP customer base.
  • Track and analyze key account metrics to spot trends and develop strategies for revenue growth.
  • Educate VIP customers about the loyalty program, highlighting benefits and tips for maximizing their rewards.
  • Collect customer feedback to continuously refine the VIP program and elevate the overall customer experience.
  • Advocate for VIP customers' needs within the organization, ensuring their feedback is considered and concerns addressed.
  • Stay informed on the latest trends and developments in the social gaming industry, including competitor activities, to identify opportunities and challenges.
  • Provide insights and recommendations to the management team based on market trends and customer feedback, driving growth and maintaining a competitive advantage.

Qualifications

  • Fluent in English; Spanish fluency is an added advantage.
  • MUST have experience in iGaming, with U.S. sports knowledge as a valuable bonus, and a strong passion for the industry.
  • Proven experience as an Account Manager, host or a similar role involving customer hospitality and care.
  • Experience working within an online Sportsbook and Casino.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with VIP customers.
  • Strong customer focus and a passion for delivering exceptional service.
  • Analytical mindset with the ability to interpret data and make data-driven decisions.
  • Self-motivated, result-oriented, and able to work independently as well as part of a team.
  • Familiarity with CRM systems and customer service software is a plus.
  • Knowledge of online marketing or sales strategies and loyalty programs is a plus.
  • Flexibility to work when your players are active.

Benefits

  • Competitive salary
  • Flexibility and remote work
  • Training and development
  • International collaboration with our teams based around the world
  • Fast growing business where the sky's the limit for your career

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đź“Ť Be aware of the location restriction for this remote position: Europe
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Back to Remote jobs  >   Sales / Business
VIP Account Manager @Bullfinch Recruitment
Sales / Business
Salary đź’¸ competitive salary
Remote Location
Europe
Job Type contract
Posted Mar 14, 2025
Apply for this position Unlock 52,205 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: Europe
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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