[Hiring] Telesales Agent @Humana

Role Description

We are seeking a motivated and results-driven Telesales Agent to join our Agnostic Sales Team within the IFG segment. In this role, you will engage prospective and existing customers through inbound and outbound calls, promoting and selling health plan products. Ideal candidates thrive in a fast-paced, goal-oriented environment and are passionate about delivering outstanding customer experiences.

The IFG Agnostic Sales Agent qualifies prospects and attempts to close sales. Arranges for field representatives to visit prospects if sales are not closed. May originate calls from leads. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

Key Responsibilities:

• Engage with prospects and existing members via inbound and outbound calls to promote and sell health plan products.
• Conduct thorough needs assessments (NEADS) to understand customer requirements and recommend tailored solutions.
• Overcome objections and close sales while maintaining a customer-first approach.
• Accurately document all interactions and transactions using CRM tools.
• Meet or exceed daily and monthly performance metrics, including sales targets and call quotas.
• Follow up on leads and proactively identify new sales opportunities.
• Support cross-functional collaboration to enhance the customer journey.
• Maintain compliance with company policies and regulatory requirements.

Qualifications

• Active Health Insurance License is required.
• Must be available to work any shift between 8:00 AM – 8:00 PM local time, including weekends.
• Proven experience in telesales, telemarketing, or a high-volume customer service environment.
• Strong verbal communication, negotiation, and interpersonal skills.
• Resilient, self-motivated, and able to thrive in a performance-based setting.
• Proficiency with CRM systems and Microsoft Office Suite.
• Ability to work overtime and weekends during peak sales periods (October–December).
• Must have a professional, quiet, and distraction-free home office setup.

Preferred Qualifications

• Experience in telecommunications or healthcare sales.
• Bilingual or multilingual capabilities are highly desirable.
• Familiarity with sales performance metrics and KPIs.

Benefits

• Medical, dental and vision benefits.
• 401(k) retirement savings plan.
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave).
• Short-term and long-term disability.
• Life insurance and many other opportunities.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$40,600 - $55,800 per year

This job is eligible for a commission incentive plan. This incentive opportunity is based upon company and/or individual performance.

Work-At-Home Requirements

• At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested.
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
• While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.