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Sales / Business
Technical Account Manager
@RetailNext
[Hiring] Technical Account Manager @RetailNext
Apr 04, 2025 - RetailNext is hiring a remote Technical Account Manager. 💸 Salary: unspecified. 📍Location: South Africa.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Technical Account Manager is a customer facing position with a focus on delivering exceptional support during the pre-sale phase to potential customers.
- Establish and maintain rapport with potential customers to support the sales team.
- Ownership of pilots and proof of concepts, ensuring a successful pilot process.
- Assist internal teams as required, particularly with strategic accounts and flagship deployments.
- Attend calls requiring technical expertise to ensure success of pilots and proof of concepts.
- Complete information requests and questionnaires (RFI/RFP/RFQ, GDPR compliance, etc.) with internal teams.
- Ensure all technical infrastructure is developed (Connectivity, API, File Transfers for POS, WFM, etc.).
- Support the transition to the deployment process.
- Connect clients with the internal Level 2 support team for integration issues.
- Contribute to detailed proposals and implementation plans with project planning, scoping, and quantification.
- Assist internal teams and Support Account Managers with customer issues or technical questions.
- Transition customer contacts to internal teams for deployment and ongoing support.
- Handle new customer requests, bug reporting, and notify relevant internal stakeholders.
- Assist with customer-specific configurations related to privacy, AP video retention, etc.
- Train partners and vendors as required.
Qualifications
- Proficiency with API integrations, file transfers, and cloud infrastructure.
- Experience with technologies like POS systems, Workforce Management (WFM), and related systems.
- Solid understanding of GDPR compliance and other relevant regulations.
- Experience with project planning, scoping, and quantification for pilots and proof-of-concept projects.
- Strong organizational skills to manage multiple customers, pilots, and integrations simultaneously.
- Experience working with Level 2 support teams to resolve technical issues during integrations or deployment.
- Ability to transition customer queries and issues to appropriate internal teams.
- Expertise in RFIs/RFPs/RFQs and collaboration with internal teams to respond to technical information requests.
Requirements
- Ability to build and maintain strong relationships with customers, ensuring their needs are met while aligning with business goals.
- Deep understanding of technical infrastructure, integrations, and troubleshooting to assist customers and internal teams effectively.
- Strong analytical skills to identify, troubleshoot, and resolve technical challenges and customer issues in a timely manner.
- Ability to work cross-functionally with internal teams such as sales, deployment, support, and product management.
- Flexibility to navigate through dynamic customer requirements and changing priorities.
- Taking initiative in ensuring the success of pilots and proof-of-concept projects.
- Ability to train and guide internal teams, partners, and vendors.
- Ability to convey complex technical concepts to both technical and non-technical stakeholders clearly and concisely.
Benefits
- Best Self Allowance: Annual stipend for personal growth.
- Recharge Days: Monthly company-wide day off.
- Career Growth: We invest in you.
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️
| 📍 | Be aware of the location restriction for this remote position: South Africa |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Sales / Business
Sales / Business
|
Salary
💸
unspecified
|
Remote
Location
South Africa
|
|
Job Type
full-time
|
Posted
Apr 04, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: South Africa |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
