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Sales / Business
Technical Account Manager
@Alation, Inc.
[Hiring] Technical Account Manager @Alation, Inc.
Mar 28, 2025 - Alation, Inc. is hiring a remote Technical Account Manager. 💸 Salary: $112,091.00 - $151,323.00. 📍Location: USA.
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Role Description
As a Technical Account Manager at Alation, you are the trusted advisor and mentor to your cohort of strategic customers. This is a highly technical role with a large customer-facing portion. Partnered closely with the account team, you will ensure your customers continue to realize maximum value from Alation. In this role, you will help your customers use, expand, and troubleshoot the Alation platform and be the voice of the customer within Alation, interacting with Product Management, Engineering, Customer Success, Support, and Sales.
- Understand why the customer purchased Alation and their desired business outcomes.
- Participate in account knowledge transfer sessions with Alation pre-sales and Professional Services.
- Partner with the account team to develop a long-term success plan, and assist the customer in execution against that plan.
- Guide and assist customers with a variety of technical challenges, from architecture to adding new data sources to troubleshooting scripts.
- Lead customers through on-premise and cloud-based product installation procedures.
- Conduct periodic training sessions in person or over a video conference.
- Aid in configuring single sign-on (SSO) authentication using SAML, LDAP, and/or SCIM.
- Configure out-of-the-box database, file system, and Business Intelligence tool connectors.
- Produce sample scripts against the Alation REST API.
- Provide input on new features to Product Management.
- Document lessons learned, tips/tricks, and contribute to knowledge base articles.
- Participate in customer community forums.
- Monitor and provide input to Support cases.
Qualifications
- Minimum 5+ years of consulting experience, preferably within a Customer Success or Professional Services organization.
- Experience administering Linux operating systems.
- Experience working with containers, e.g., Docker.
- Experience in network troubleshooting with tools such as telnet, tracert, netstat.
- Experience with at least one public cloud provider (AWS, Azure, GCP).
- Experience with multiple databases, warehouses, and data lakes.
- Excellent SQL query skills.
- Experience coding against REST APIs using Python, Go, or Shell scripts.
- Experience with Business Intelligence tools, e.g., Tableau, PowerBI, Qlik Sense, SAP BO.
Requirements
- Motivated self-starter to work in a fast-paced startup environment.
- Must be proactive to be successful in this role.
- Comfortable working in a non-traditional office environment using virtual teaming and working remotely.
- Passionate about ensuring customers get maximum value out of their investment.
- Professional customer-facing communications and client-management skills.
- Demonstrated inclination to share knowledge and assist teammates.
- Willing to travel 10-30%.
Benefits
- Market-Leading Data Catalog Provider.
- High-growth, collaborative environment with diverse and inclusive teams.
- Continuous learning, enrichment and development opportunities.
- Competitive pay and health offerings including commuter benefits.
- Flexible time off to relax and recharge.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Sales / Business
Sales / Business
|
Salary
💸
$112,091.00 - $151,323.00
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
