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Sales / Business
Technical Account Manager
@Deepwatch
[Hiring] Technical Account Manager @Deepwatch
Mar 13, 2025 - Deepwatch is hiring a remote Technical Account Manager. 💸 Salary: $130,000 to $150,000 + 30% bonus + stock options + benefits. 📍Location: USA.
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Role Description
As a Technical Account Manager (TAM) at Deepwatch, you will be the primary point of contact for our customers, guiding them through their journey with us. You will work cross-functionally with sales, technical operations, and support teams to ensure customer success, retention, and satisfaction. In this customer-facing role, you will take a consultative approach to understanding each customer's unique needs, advocate for them internally, and help deliver value that drives positive business outcomes.
You will also play a key role in helping customers maximize their investment in Deepwatch’s managed security services, ensuring that they fully leverage our platform and solutions to meet their security goals.
If you're a problem solver, a strategic thinker, and a relationship builder, this is the perfect opportunity to make a direct impact on customer satisfaction and business growth at Deepwatch.
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Customer Engagement & Relationship Building:
- Serve as the main point of contact for assigned customers, ensuring a seamless and evolving relationship as their business needs change.
- Understand each customer’s organizational structure, goals, and initiatives, leveraging this knowledge to drive results and foster long-term success.
- Act as the trusted advisor, providing proactive guidance and ensuring that customers are continuously engaged with Deepwatch’s services.
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Cross-Functional Collaboration:
- Collaborate with internal teams (sales, technical, support, and product) to ensure smooth onboarding, timely issue resolution, and alignment with customer expectations.
- Coordinate resources across departments to ensure that all customer needs are addressed and deliverables are met on time.
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Customer Health & Business Outcomes:
- Monitor customer health and satisfaction using data and metrics to identify areas of improvement and ensure that customers achieve their desired business outcomes with Deepwatch’s solutions.
- Capture client reporting needs and work with internal teams to gather and present meaningful metrics that demonstrate the ROI and success of Deepwatch’s services.
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Renewals & Expansion:
- Work cross-functionally to achieve contract renewals, upsell, and cross-sell opportunities, identifying additional value Deepwatch can provide based on customer needs.
- Ensure that customers are fully informed of new features and capabilities, proactively identifying opportunities to expand services.
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Executive & Stakeholder Communication:
- Prepare and deliver strategic business reviews and presentations to senior executives, showcasing progress, value delivered, and future opportunities.
- Tailor communication to different audiences, ranging from C-suite executives to technical teams, ensuring clarity and alignment across all levels.
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Escalation & Issue Resolution:
- Manage and resolve customer escalations, working with internal teams to conduct root cause analysis (RCA) and create action plans for resolution.
- Serve as the escalation point for customer issues, ensuring timely responses and effective solutions.
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Project Management & Roadmap Execution:
- Develop and manage detailed project schedules that include timelines, milestones, and deliverables.
- Define roles and responsibilities, ensuring that all internal and external team members are aligned on customer expectations and responsibilities.
Qualifications
- 3+ years of experience in customer success, account management, or a related role, ideally in the cybersecurity, SaaS, or technology services industry.
- Proven track record of managing complex customer relationships and delivering technology-based services that drive business outcomes.
Requirements
- Strong understanding of the cybersecurity landscape, including threat detection, SIEM (Security Information and Event Management), EDR (Endpoint Detection and Response), and MDR (Managed Detection and Response) solutions.
- Ability to communicate technical concepts to both technical and non-technical stakeholders.
- Exceptional verbal and written communication skills, with the ability to craft clear, concise, and impactful messaging for diverse audiences.
- Experience presenting to and influencing senior-level executives and stakeholders.
- Strong problem-solving skills, with the ability to address complex challenges and identify creative solutions in a fast-paced environment.
- A customer-first mentality with the ability to build and maintain strong, trusted relationships.
- Strong organizational skills and the ability to manage multiple projects and priorities simultaneously.
- Ability to thrive in a fast-paced, ever-changing environment.
- Bachelor’s degree in Information Technology, Cybersecurity, Business, or a related field, or equivalent work experience.
Benefits
- Medical, dental, vision, and disability insurance
- Flexible Time Off (FTO), 9 company holidays, sick leave and 8-Weeks Paid Parental Leave
- Unique professional development benefits, starting at $3,000 annually
- Wellness contests and monthly educational programs
- 401(K) retirement program with employer match
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Sales / Business
Sales / Business
|
Salary
💸
$130,000 to $150,000 + 30% bonus + stock options + benefits
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 13, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
