[Hiring] Strategic Account Manager @Leap Event Technology
Apr 09, 2025 - Leap Event Technology is hiring a remote Strategic Account Manager. 💸 Salary: unspecified. 📍Location: Northern America.
Role Description
The Strategic Account Manager is responsible for proactively building and maintaining relationships with Leap's top-tier clients, holding a deep understanding of their business objectives, and developing and implementing robust strategies to support growth and loyalty.
- Manage a portfolio of high-value and strategic client accounts and cultivate long-term client relationships to drive client success and retention.
- Fully engage with clients to understand their business objectives and goals, proactively monitor the accounts, and maintain overall account health and client satisfaction ratings.
- Negotiate and execute client renewals.
- Proactively look for cross-sale and upsell opportunities that benefit the client; support sponsor sales where appropriate.
- Proactively identify and mitigate at-risk accounts based on account health metrics and create action plans to reduce risks.
- Serve as a point of escalation for internal team members when project risk needs to be discussed with the client.
- Collaborate cross-functionally (e.g., Vertical Leads, Sales, Project Management, Finance, Event Operations, Client Support, Product) to develop and execute tailored account plans.
- Be a part of our largest client onsales and collaborate with the client on their marketing plans.
- Maintain a solid knowledge of Leap’s products, services, and partnerships; ensure clients are updated on relevant solutions.
- Develop travel plans to engage with clients in person to present Quarterly Business Reviews (QBRs), host live demos, entertain clients with meals or activities, and attend onsite events.
- Generate post-event and year-end reports with insights and metrics that outline statistics, successes, and opportunities for growth.
- Lead and facilitate proactive outreach campaigns in coordination with Vertical Leads and Product related to client recognition, go-to-market initiatives, product deployments, and other announcements that support retention and revenue growth.
- Attend, participate in, and represent Leap at conferences and industry events.
- Support Sales Operations and Client Support by keeping thorough and up-to-date Salesforce records.
- Be a point of escalation for the client and project team for scope change requests.
Qualifications
- 3+ years in the live events or SaaS industry, managing strategic accounts
- Capacity to manage multiple high-value accounts
- Excellent communication and interpersonal skills
- Proven experience managing renewals or retention
- Proficient in Salesforce or CRM software
- Must be fluent in English. French and/or Spanish language skills a plus
- Ability to travel regularly to interface with clients
- Ability to work non-traditional hours when required to support our global initiatives
Benefits
- Medical, Dental, Vision, and Voluntary benefits
- Generous PTO
- Paid parental leave (following 12 months of continuous employment)
- 401K Match
- $200 event reimbursement
- Udemy Business, a world-class learning and development platform
Office Information
Leap Event Technology is a 100% remote-friendly company. However, we do offer the option of working in the office for employees located in Montréal (CAN), Dallas (U.S.), Sydney (AUS). All of our offices are stocked with snacks and drinks and we provide a free lunch every week. We offer a monthly travel stipend, and even host the occasional themed party and happy hour!
If you don’t live near an office but happen to be visiting nearby, you can work from the office for as long as you need.
Additional Information
Leap Event Technology requires all Event Operations employees and contractors who will be representing the company at a client event to be fully vaccinated at least two weeks prior to attending. Exemptions are determined by the event organizer. Employees are not required to be fully vaccinated to be present at an office facility.
*Leap Event Technology provides equal opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
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| 📍 | Be aware of the location restriction for this remote position: Northern America |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
Northern America
|
|
Job Type
full-time
|
Posted
Apr 09, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Northern America |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
