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Sr. Client Account Manager @82-3070213 ServiceMac, LLC

[Hiring] Sr. Client Account Manager @82-3070213 ServiceMac, LLC

Mar 30, 2025 - 82-3070213 ServiceMac, LLC is hiring a remote Sr. Client Account Manager. đź’¸ Salary: $86,675- $115,550 annually. đź“ŤLocation: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

Responsible for the advocacy and management of business-to-business client(s) in a loan servicing environment which includes providing the highest level of service to clients and their customers.

  • Cultivate and maintain ongoing client relationships, optimize overall client satisfaction, and instill client confidence.
  • Responsible for oversight of portfolio health and client performance.
  • Interact with senior level staff, internal and external, to coordinate initiatives and projects and facilitate solutions with various internal/servicing teams.
  • Manage multiple processes and projects and work with internal departments to develop and improve processes that have broad business impact.
  • Partner with internal managers on client trends to ensure client satisfaction and adherence to contract and business rules, while managing company risk.

What You’ll Do

  • Generally, manages larger clients and/or more complex clients which have larger portfolios with new products or requiring more intensity for oversight.
  • Analyze and understand client and client’s business structure, culture, goals and needs including future strategy across their enterprise and for servicing.
  • Looks for cross sale and revenue generating opportunities.
  • Prepare and conduct monthly business reviews with clients to review ServiceMac’s performance delivery.
  • Monitors ServiceMac’s performance against contractual requirements, Service Level Agreements and KPIs, resolving issues between client and internal operational units.
  • Work with client and internal business units on contract changes, change requests and statements of work documenting required activities and corresponding compensation representing revenue opportunities.
  • Deliver prompt and effective global communication relating to incidents, process changes, enhancements and overarching company information ensuring consistent messaging, client satisfaction and accuracy.
  • Educate clients on company technology and processes.
  • Address client concerns in a timely manner or escalate if necessary.
  • Coach client on available reporting tools; fulfill ad-hoc reporting requests by creating and enhancing new and existing reports.
  • Client communications may involve participating in management meetings and discussions, creating and delivering business to business presentations, onsite client visits, and creating client training materials to assist internal business units.
  • Uses skills as a seasoned, experienced professional with a full understanding of industry practices and established policies and procedures.
  • Troubleshoots a wide variety of complex problems and identifies solutions within broad application of functional expertise.
  • Errors will have significant business and financial impact.
  • Negotiates, persuades, and gains consensus from cross functional team(s).
  • Able to solve more complex issues with little oversight.
  • Typically, no formal responsibility for the supervision of others but may provide functional advice or training to less experienced team members.
  • Works independently under broad supervision.
  • Relies on experience and judgment to perform job functions.
  • A certain degree of creativity and latitude is required.

Qualifications

  • Typically requires 8+ years in progressive servicing/Mortgage Servicing, subservicing roles.
  • 5+ years of Client relations experience.
  • Industry knowledge.
  • Black Knight system experience.
  • In-depth understanding of company and client requirements.
  • Excellent written and verbal communication skills required.
  • Demonstrated ability to effectively manage priorities as well as effective time management.
  • Strong knowledge of MS Office applications and title/escrow related software to create/update documents and spreadsheets containing formulas and formatting.
  • Knowledge of required reporting tools.
  • Ability to speak effectively before groups of clients and management.
  • Strong attention to detail.
  • Strong client service skills to retain and build critical relationships.
  • Tenacity for solving detailed issues.
  • Experience with applicable business processes sufficient to communicate and consult with team members, clients, and management.
  • Strong presentation and meeting facilitation skills.
  • Experience with planning and managing large scale processes and projects with interdependencies.
  • Experience with risk management.

Requirements

  • Salary Range: $86,675- $115,550 Annually.
  • This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.
  • Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

Benefits

  • Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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đź“Ť Be aware of the location restriction for this remote position: USA
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Back to Remote jobs  >   Sales / Business
Sr. Client Account Manager @82-3070213 ServiceMac, LLC
Sales / Business
Salary đź’¸ $86,675- $115,550 annually
Remote Location
USA
Job Type full-time
Posted Mar 30, 2025
Apply for this position Unlock 54,675 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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