[Hiring] Senior Vice President, Client Delivery @Ventra Health

Role Description

The Senior Vice President, Client Delivery is responsible for driving best-in-class client outcomes through strategic leadership of client services and revenue cycle operations. This role ensures delivery of “white glove” service while optimizing end-to-end revenue cycle performance, client satisfaction, and financial results. This executive leader owns the client experience, operational performance, and growth across assigned service lines, partnering cross-functionally to deliver consistent, high-quality outcomes aligned with Ventra Health’s strategic objectives.

Essential Functions and Tasks

• Client Leadership & Strategy
  • Provide leadership and strategy for Client Success and Revenue Cycle operations for RP.
  • Establish and maintain senior-level relationships with key clients; serve as trusted advisor.
  • Ensure delivery of best-in-class service and client satisfaction across all engagements.
  • Lead client retention and growth strategies, including expansion within existing accounts.
  • Partner with Growth teams to support new business development and client acquisition.
  • Oversee successful onboarding and implementation of new clients.
• Operational Excellence & Revenue Cycle Management
  • Oversee end-to-end revenue cycle operations including accounts receivable, billing, collections, EDI, and denial management.
  • Drive operational performance through KPIs, benchmarking, and continuous improvement.
  • Ensure optimization of workflows, policies, and best practices across service delivery.
  • Monitor financial and operational trends; proactively identify risks and opportunities.
  • Own action plans for performance gaps, including client escalations and service line watchlists.
  • Provide executive oversight for system enhancements and technology enablement.
• Financial Performance & Analytics
  • Own performance of key financial metrics including collections, AR health, and productivity.
  • Leverage data and analytics to drive decision-making and operational improvements.
  • Deliver executive-level reporting and insights to senior leadership.
  • Ensure alignment to enterprise financial goals and client contractual expectations.
• People Leadership & Organizational Effectiveness
  • Build, lead, and develop a high-performing, globally distributed team.
  • Drive a culture of accountability, performance, and continuous development.
  • Oversee talent strategy including hiring, coaching, succession planning, and engagement.
  • Foster cross-functional collaboration across Client Success, Operations, and Enterprise Service Delivery.
  • Lead offshore partnerships and ensure productivity and performance alignment.
• Cross-Functional Leadership
  • Partner closely with Enterprise Service Delivery to ensure seamless execution.
  • Act as a key contributor to enterprise strategic planning.
  • Promote alignment across departments to drive end-to-end client outcomes.

Qualifications

• Bachelor’s Degree in Healthcare Administration, Business Administration, or related field.
• Master’s Degree preferred.
• 10+ years of progressive leadership experience in Revenue Cycle Management and/or Client Services.
• Demonstrated experience leading large, complex teams and client portfolios.
• Strong background in healthcare, RCM, or payer/provider environments.

Requirements

• Deep expertise in revenue cycle operations, metrics, and healthcare billing practices.
• Strong financial acumen and data-driven decision-making capabilities.
• Proven ability to lead operations and drive performance outcomes.
• Executive presence with strong communication and relationship management skills.
• Ability to influence across all levels of the organization and with external stakeholders.
• Strategic thinker with strong problem-solving and continuous improvement mindset.
• Experience managing global teams.
• Advanced proficiency in reporting, analytics, and business tools.
• Ability to read, understand, and apply state/federal laws, regulations, and policies.
• Ability to communicate with diverse personalities in a tactful, mature, and professional manner.
• Ability to remain flexible and work within a collaborative and fast-paced environment.
• Basic use of computer, telephone, internet, copier, fax, and scanner.
• Basic touch 10 key skills.
• Basic Math skills.
• Understand and comply with company policies and procedures.
• Strong oral, written, and interpersonal communication skills.
• Strong time management and organizational skills.
• Strong knowledge of Outlook, Word, Excel (pivot tables), and database software skills.

Compensation

• Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons.
• This position is also eligible for a discretionary incentive bonus in accordance with company policies.

Equal Employment Opportunity

Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions.

Recruitment Agencies

Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.

Solicitation of Payment

Ventra Health does not solicit payment from our applicants and candidates for consideration or placement.

Attention Candidates

Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters. To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at [email protected] to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on ventrahealth.com/careers .

Statement of Accessibility

Ventra Health is committed to making our digital experiences accessible to all users, regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards. Please review at ventrahealth.com/statement-of-accessibility .