Role Description
You own the go-to-market technology stack: the functional configuration, governance, and business logic that keeps data flowing cleanly across our customer lifecycle.
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Core stack: Salesforce, HubSpot, Nooks and Gong, with additional tooling supporting enrichment, reporting, and automation.
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Define and maintain functional requirements, configuration standards, and governance across the full GTM tech stack.
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Own the handoffs between Sales, Marketing, CS, Finance, and Engineering. Ensure data moves cleanly and every team has what it needs.
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Partner with Engineering on integrations and infrastructure; you own the business requirements, they own the technical build.
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Coordinate with Marketing Ops on shared tooling, attribution logic, and lead flow.
Pipeline Reporting & Forecasting
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Own the full-funnel GTM Dashboard: the primary pipeline and conversion tracking tool used by the CRO, CMO, and SLT.
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Build and maintain AE-level and SDR-level performance dashboards and top-of-funnel reporting.
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Partner with Finance to produce reliable bookings forecasts and support revenue predictability.
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Translate pipeline analytics into executive-ready narratives: surface the trends, call out the risks, and tell the SLT what it means for the business.
GTM Operations Roadmap
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One of your first deliverables is a prioritized buildout roadmap spanning Marketing, CS, and top-of-funnel infrastructure.
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Audit data quality across contacts, accounts, parent-child hierarchies, and attribution models.
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Build and maintain measurement baselines for key conversion points across the funnel.
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Ensure the GTM team is using one source-of-truth for reporting.
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Operationalize accountability across SLAs.
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Develop and execute a phased cleanup and instrumentation roadmap across Marketing, CS, and Sales.
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Manage data enrichment tooling.
CS Operations & Tooling Roadmap
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You own the CS tooling strategy.
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Own the CS technology roadmap: requirements for CS platform instrumentation, and Salesforce/HubSpot integration for customer health tracking.
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Build reporting and visibility into renewal health, upsell pipeline, and Account Management performance.
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Align tooling priorities with CS team renewal and expansion goals.
Partner Operations
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Support the Partnerships team with CRM configuration, pipeline tracking, and partner-sourced lead attribution.
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Build reporting visibility into partner-influenced and partner-sourced pipeline.
Sales Process & Enablement
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Define and maintain sales stage definitions, contact role taxonomy, and closed-lost reason frameworks.
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Partner with the CRO and Marketing on campaign list segmentation, territory planning, and account prioritization.
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Create, document and maintain all GTM standard operating procedures, rules of engagement, service level agreements and systems process documentation.
Contractor & Resource Coordination
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Manage and prioritize work across RevOps contractors and consultants spanning CRM administration, data workflows, and GTM tooling.
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Define task allocation across the external resource network to ensure coverage as the team scales.
Qualifications
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8+ years in Revenue Operations, Sales Operations, or a closely related SaaS role.
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Strong Salesforce proficiency: functional configuration, lead management, dashboards, and reports.
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Ability to translate data into executive-ready insights. Tell the story, not just pull the report.
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Experience owning a GTM tech stack and building reporting infrastructure from scratch.
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Comfort coordinating contractors and cross-functional resources without formal authority.
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Strong grasp of revenue metrics and B2B SaaS GTM strategy.
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Strong data analysis skills with deep experience in Excel or Google Sheets.
Preferred
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Prior experience punching above their weight in a previous role.
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Background in B2B SaaS at a growth-stage company.
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Exposure to CS operations or post-sale RevOps.
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Experience building or owning a multi-quarter RevOps roadmap.
Benefits
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Fully remote position, based in the U.S.
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Competitive compensation package that includes a base salary range of $110,000 - $140,000 (annually based on experience and location).
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Equity.
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Flexible PTO, generous company holidays.
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Comprehensive health, dental, and vision insurance.
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401(k) with company match.