[Hiring] Senior Director, Client Accounts - Data Annotation @TELUS Digital

Role Description

The rapid adoption of AI is driving unprecedented demand for high-quality training data. Organizations developing AI and ML solutions require accurately labeled datasets across various data types, including text, image, video, audio, and sensor data, to train, fine-tune, and continually improve their models. Through its global workforce, advanced tooling, and scalable delivery model, TELUS Digital partners with the world's most innovative technology companies to transform raw data into structured, high-quality datasets that power modern AI systems.

As Senior Director, Client Accounts for our Data Annotation practice, you will lead a high-performing team of Client Account Partners aligned to some of the most influential technology firms in the world. You will be both a people leader and a hands-on client executive, setting the strategic direction for your team while personally owning and deepening relationships within a portfolio of marquee accounts. This is a unique opportunity for a leader who combines deep knowledge of data annotation and AI training pipelines with the ability to inspire a team, navigate complex client organizations, and drive meaningful, long-term partnerships.

Responsibilities

• Team Leadership & Development:
  • Lead, mentor, and develop a team of Client Account Partners focused on industry-leading technology firms.
  • Set clear performance expectations and support each team member in building and executing account strategies that drive retention, expansion, and net-new revenue.
  • Coach the team on data annotation-specific solutioning, consultative selling, and executive engagement.
  • Conduct regular account reviews, pipeline assessments, and deal coaching sessions.
• Client Account Engagement:
  • Serve as a senior client account executive and strategic point of escalation for the team's highest-priority and most complex client relationships.
  • Build and maintain trusted relationships with AI, data science, product, and operations leaders.
  • Lead executive business reviews and strategic planning sessions.
  • Personally drive retention, expansion, and new workstream growth within a defined set of named accounts.
  • Act as the voice of the client internally, surfacing insights that influence delivery execution.
• Data Annotation Expertise & Solutioning:
  • Develop and maintain deep expertise across TELUS Digital's data annotation capabilities.
  • Guide clients in designing scalable, high-quality data annotation programs.
  • Partner closely with Solutions Architecture and Delivery teams to develop customized proposals.
  • Stay ahead of industry trends in AI training data.
• Strategy, Forecasting & Operations:
  • Develop and execute a comprehensive growth strategy for the Client Accounts team.
  • Maintain rigorous pipeline hygiene, forecast accuracy, and account health reporting using Salesforce.
  • Collaborate cross-functionally with Delivery, Solutions Architecture, Finance, and Legal teams.
  • Contribute to practice-level initiatives.

Qualifications

• 10+ years of F500 client account management and account building experience.
• At least 3+ years in a Commercial people leadership role overseeing account teams.
• 3+ years of experience in Data Annotation professional services sales.
• A demonstrated track record of building, coaching, and scaling high-performing teams.
• Proven ability to manage and grow a portfolio of large, strategic accounts.
• Experience leading executive-level engagements, business reviews, and long-cycle renewals.

Requirements

• Deep familiarity with data annotation services, workflows, and quality frameworks.
• Strong understanding of how training data supports AI and ML model development.
• Comfort discussing generative AI, agentic AI pipelines, and responsible AI principles.
• Experience working with or selling to AI-forward technology companies is strongly preferred.

Skills & Competencies

• Exceptional executive presence and presentation communication skills.
• A consultative, client-first approach, curious, solutions-oriented.
• Proficiency with enterprise sales and account management tools.

Company Description

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.