[Hiring] Salesforce Sales Administrator @Tobii Dynavox

Role Description

This position is responsible for supporting Salesforce users, delivering high-quality reporting and dashboards, and ensuring alignment between business teams and CRM capabilities. This role focuses on user experience, data integrity, reporting insights, and adoption, partnering closely with Sales, Learning, Technical Support, Inside Sales, and North American Market leadership to ensure Salesforce is intuitive, reliable, and actionable.

Key Responsibilities

• User Support & Enablement
  • Serve as a primary point of contact for Salesforce end-user support, including troubleshooting, guidance, and issue resolution.
  • Respond to user requests related to access, reports, dashboards, and data questions.
  • Partner with Learning and Enablement teams to develop and maintain Salesforce training materials, job aids, and SOPs.
  • Provide onboarding and ongoing enablement for new users and role changes.
  • Gather user feedback to identify friction points and improvement opportunities.
• Reporting & Dashboards
  • Design, build, and maintain standard and ad-hoc Salesforce reports and dashboards.
  • Translate business questions into clear, actionable reporting and visual insights.
  • Ensure dashboards align with agreed-upon definitions, metrics, and KPIs.
  • Regularly review and optimize reports for accuracy, usability, and relevance.
• Data Quality & Governance
  • Monitor and maintain data integrity across accounts, contacts, leads, and opportunities.
  • Establish routines to ensure consistent use of required fields and data standards.
  • Support data imports, updates, and clean-up activities.
  • Ensure user readiness through comprehensive testing.
• General Administration & Support
  • Perform routine Salesforce administrative tasks (user setup, permissions, basic configuration support).
  • Document processes, report definitions, and dashboard logic.
  • Perform quality assurance checks to validate reporting accuracy and system changes.
  • Perform various other duties as assigned.

Qualifications

• Bachelor’s degree in business administration, Computer Science, or equivalent education preferred.
• 2+ years’ experience in Sales, Sales Operations or Customer Service role.
• 1-3 years’ extensive experience with Salesforce structure and applications.
• Willing to obtain Salesforce Administrator Certification.
• Strong oral and written communication skills.
• Proficient knowledge of MS Programs including Microsoft Word and PowerPoint.
• Expert knowledge of Excel.
• Excellent project and change management experience.
• Strong analytical and problem-solving skills.
• Close attention to detail.
• Ability to adapt in a fast-changing environment.

Work Environment Requirements

• Ability to work with interruptions.
• Keep up in a fast-paced work setting.
• Travel may be required on occasion (1-2 times per year).

Company Description

Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.

Equal Opportunity Employer/AA: Women/Minorities/Veterans/Disabled