[Hiring] Salesforce Administrator @GoTo

Role Description

As a Salesforce Administrator, you would be working on:

• Administer and Support Salesforce: Manage user accounts, permissions, roles, and security settings to ensure everyone has the right access and support within Salesforce Sales Cloud, Service Cloud, and CPQ.
• Configure and Enhance Salesforce Functionality: Build and maintain objects, fields, formulas, validation rules, approval flows, and more—enabling our teams to work efficiently and collaboratively.
• Enable Data-Driven Insights: Create, update, and share reports and dashboards that empower all team members to make informed decisions and track progress towards our goals.
• Collaborate Across Teams: Partner inclusively with stakeholders to gather requirements, document needs, and implement approved changes that streamline processes for everyone.
• User Support and Training: Onboard new users, provide ongoing training and documentation, and resolve any issues, ensuring every team member feels supported and confident using Salesforce.

Qualifications

• Hands-On Salesforce Administration Experience: 1–2 years of experience in Salesforce administration, comfortable supporting diverse teams in a dynamic environment.
• Strong Analytical and Troubleshooting Skills: Curiosity and problem-solving ability to ensure all users get the best experience possible.
• Communication and Cross-Functional Collaboration: Ability to explain technical concepts clearly and work inclusively with people across different departments and backgrounds.
• Experience Managing Multiple Priorities in a Fast-Paced Setting: Thrives on variety and is energized by scaling processes for future growth.
• Data Management & Integration Know-How: Familiar with extracting, inserting, and updating Salesforce data using API tools (like Data Loader or Workbench), ideally with experience integrating marketing or sales tools.

Benefits

• Comprehensive health benefits
• Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days
• Tuition reimbursement and access to instructor-led and on-demand learning and development programs
• The Thrive Global Wellness Program, a confidential Employee Assistance Program (EAP), a wellness app and one-on-one wellness coaching
• Employee-led communities and programs, including Employee Resource Groups (ERGs), GoTo Gives, and charitable matching