[Hiring] Retail Operations Manager @Bellroy

Role Description

We've spent over a decade building a brand people genuinely love – through our products, our presence online, and the way we show up in the world. Now we're ready to show up in person. Our first U.S. store opens in New York's Flatiron District, and it won't be our last, but a great store network doesn't build itself. Someone needs to find the right locations, negotiate the deals, manage the build-outs, lead the Store Managers, and stitch together the systems that make it all hold together. That's where you come in.

Our Retail Operations Manager will be the person behind the scenes making Bellroy's U.S. retail presence real. While Store Managers focus on the customer experience, you'll be focused on everything that makes that experience possible:

• Scouting and securing sites
• Getting stores from signed lease to open doors
• Leading the team that runs them
• Writing the operational playbook that lets us do it well, and then do it again

If you've ever wanted to build a retail operation rather than inherit one, and you care about doing it at a company that actually walks the walk, we're a certified B Corp, and we'd love to talk.

We're looking for someone who gets energised by firsts, finds satisfaction in the operational detail, and wants to help us prove that retail can be done differently.

Qualifications

• 5–7 years in retail operations, multi-site management, or similar environments (hospitality and franchise backgrounds welcome) with a track record of opening new sites and building a retail presence from early stages
• Experience managing the commercial real estate process: site selection, lease negotiation, landlord relationships, and deal management
• The ability to manage fit-out projects on time and on budget, coordinating across internal teams and external contractors
• Direct experience leading and developing store managers or similar frontline leaders - setting clear expectations, giving direct feedback, and holding people accountable for performance
• Confidence shaping retail technology decisions, advocating for the right tools and ensuring they're implemented effectively
• Strong commercial acumen - able to interrogate assumptions and make clear recommendations to senior leadership
• Ability to build repeatable processes from scratch and document them for others to follow
• Staying close to retail trends, competitors, and emerging markets to sharpen strategic direction
• Energised by ambiguity and firsts, wanting to do meaningful work at a company whose products and values you genuinely believe in

Requirements

• Even if your background doesn't map perfectly to every point above, if you've built something in retail from the ground up and you're energised by what we're doing, we'd love to hear from you

Benefits

• Competitive PTO offerings: 20 days of PTO, 10 additional paid days of sick/personal time, plus national holidays (in line with our Australian policies, but with US public holidays) and paid parental leave
• 401(k) with employer match
• Generous medical benefits package
• A yearly product allowance as well as a further 50% discount for friends and family

Location, Hours & Salary

This is a full-time remote position. Candidates must be based in one of the following US cities: NYC, Boston, DC, Chicago, Austin, Dallas, or Houston. You'll report to a US based manager and will need at least 2 hours of overlap with our Melbourne office to support collaboration across time zones. The salary range for this role is $140,000–$160,000 USD.

This role requires regular travel, typically monthly, including site searches with retail brokers, construction site visits once leases are signed, new store openings, and quarterly visits to operating stores.

How to Apply

If you're curious about Bellroy, start by poking around our website – bellroy.com – and getting a feel for who we are and what we care about.

If you're excited about this role and think you could contribute, we encourage you to click apply!

Why Work for Bellroy?

At Bellroy, it takes a wonderfully diverse crew to make everything tick. We’re a close-knit group of thinkers and makers from over 25 different countries, each contributing unique skills to achieve our shared vision. We believe that embracing diverse backgrounds and perspectives is key to staying agile and resilient. So, even if your experience isn’t an exact match, but you feel you have something special to contribute, we’d love to hear from you.

Bellroy is committed to making our hiring process accessible to everyone, including individuals with disabilities. If you need reasonable accommodations at any stage—whether it’s applying, interviewing, completing pre-employment testing, or otherwise participating in the selection process—please contact us at [email protected]. Include your full name, the best way to reach you, and the type of accommodation you need to support you throughout the application process. We’re here to help and ensure you have the best possible experience.