[Hiring] Inside Sales Rep @Lincare

Role Description

The Remote Inside Sales Rep increases revenue by responding to/initiating incoming/outgoing potential customer inquiries, while using company resources, policies, and procedures to provide complete, accurate data.

• Establishes customer contact by initiating follow-up outbound calls and receiving inbound return calls
• Promotes products and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary
• Resolves customer concerns by providing appropriate information regarding products and services
• Records customer information and maintains database by obtaining, entering, and verifying required data
• Ensures quality service by following departmental and company policies, procedures, and standards, as well as adhering to compliance policies, procedures, and standards
• Facilitates sales process by communicating/sharing information with appropriate internal and external contacts
• Completes and ensures accurate validation of insurance benefits
• Provides customer follow-up as required
• Contributes to departmental objectives by accomplishing required contact and sales results, with the ability to track and report progress of sales results

Qualifications

• High School Diploma or General Education Degree (GED) Required
• Inside sales experience Required
• Computer, data-entry experience Required
• Must have excellent telephone customer service
• Must be computer literate
• English -- oral and written
• Must be at least 18 years of age
• Medical industry knowledge beneficial
• Type at least 25-30 words per minute

Requirements

• This position requires use of your own equipment
• The company does provide the hard phone
• Internet: High Speed (Minimum 50 mbps download / 20 mbps upload)
• Ethernet port or adaptor: Must be hard wired to the internet (Wi-Fi is not supported) for PC or hard phone
• 2 modem/router ports are required
• Processor: 1.6 GHz or greater
• Memory: Minimum of 8 GB RAM
• Browser: Chrome, Edge
• Operating System: Windows 10 or 11 (No Chromebooks, No Macs)
• Monitors: Dual monitors
• Headset and Webcam or internal camera: Wired, USB to be used during training/interviews
• Private HIPAA Compliant Workspace: must be in a non-shared room of the residence