[Hiring] Growth Account Manager @Coursera

Role Description

The Growth Account Manager is a pivotal role that involves helping Coursera’s partners - both educational institutions and industry partners - succeed on our platform. The Growth Accounts team will focus on engaging, launching, and growing Tier 2 and 3 partners through revenue-generating activities.

• Work with a large portfolio of 40+ accounts.
• Advance partners to Strategic Accounts through increased account growth year-on-year, partner satisfaction, and partner engagement.
• Build strong relationships with partners from their initial starting period to launching their educational content on Coursera.
• Support partners in managing their entire content portfolio and look for growth opportunities.
• Coordinate with internal teams, particularly marketing, operations, and product, to ensure smooth launches of new learning materials.
• Serve as the single point of contact for partners, providing important information, training, and troubleshooting support.

Qualifications

• 7+ years of experience in account management, partner success, or a related role, ideally within the edtech or B2C sector.
• Strong project management skills, with experience managing content launches and coordinating with cross-functional teams.
• Excellent communication, relationship management, and problem-solving skills, with a focus on driving partner success.
• Proficiency in using CRM systems (e.g., Salesforce) and data management tools to support account management.

Requirements

• Familiarity with online education content, platform support, and partner onboarding processes.
• Experience implementing scalable account management processes to drive growth and efficiency.
• Strong analytical skills, capable of using data to inform strategic recommendations and optimize partner outcomes.
• Level-headed temperament, ability to make quick judgments and defend decisions.
• Entrepreneurial drive with a resilient work ethic.
• Experience with generative AI for optimizing effectiveness and efficiency.
• Prior experience in consulting.
• MBA or equivalent from a top university.

Benefits

• Flexible work environment: choose to work from home, a Coursera hub, or a co-working space.
• Virtual hiring and onboarding process.
• Opportunity to make a global impact and scale unique products exclusive to Coursera.