[Hiring] Executive Director, Provider Success @Paradigm Health
Apr 03, 2025 - Paradigm Health is hiring a remote Executive Director, Provider Success. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
Role Description
The Provider Success team at Paradigm is responsible for understanding and supporting the strategic goals of our network health system/provider partners and driving the partnership to mutually beneficial value generation. This includes:
- Driving adoption of Paradigm technical solutions (tech-enabled solutions and technology products) and services
- Facilitating appropriate change management within provider partners organizations to achieve optimal research outcomes
- Using data to track success realized through those partnerships
The person in this role will work with ease across internal, cross-functional teams including clinical SMEs, implementation leads, product/engineering, sales, marketing, and compliance/security. They will also be comfortable working as partners to all levels of executive leadership as well as front line staff within provider organizations and within Paradigm.
Reporting to the Chief Operating Officer, the Executive Director of Provider Success ensures that health system/provider partners are highly engaged in Paradigm’s services/network/vision, health system/provider needs and feedback are understood and advocated for within Paradigm, and engagement with the provider network is enabling Paradigm to achieve its mission of increasing patient access to clinical research.
What you’ll do:
- Partner with the COO and leaders from Clinical Operations, Implementation, and Provider Partnerships to develop a Provider Success strategy and operating model that ensures the long-term satisfaction and stickiness of the Paradigm Health provider network
- Manage and evolve over time a team of Provider Success Managers and Customer Support representatives
- Negotiate external partnerships to enhance the support services that Paradigm Health can offer sites and manage partner relationships
- Develop, evolve and continuously improve the infrastructure of the Provider Success Team
- In partnership with the COO, work closely with teams outside of Operations to address critical needs and asks for Provider Success
- Become accountable for your own portfolio of high priority provider relationships
- Curate and promote clinical research partnership opportunities between Paradigm sponsor partners and network sites
- Work with Paradigm technology teams to collect customer product feedback and represent top strategic product enhancement requests
- Own all facets of the contracting process post-MSA with network health systems
Qualifications
- 10+ years of experience in a combination of SaaS client service delivery, contracting, and relationship management at health care systems
- Healthcare clinical operations with a focus on change management, business development, account management, or partner success
- Clinical trial operations (CRO, sponsor, and/or site) and familiarity with key research processes, tools, and stakeholders a strong plus
- At least 5 years experience directly managing teams, preferably at rapidly scaling start-ups (Series A or B)
- Experience implementing and working with CRM (Hubspot, Salesforce, or similar), project management (Monday, MS Project, Smartsheets), and development (JIRA, Confluence) systems/tools
- Strong track record of working across clinical, technology, and business teams in internal and external settings
- Proven ability to lead work/partnership with external executive stakeholders and client/internal leadership teams
- Proven ability to manage and influence end-to-end customer/external relationships
- Tangible record of driving account performance, as proven by measurable KPIs
- High degree of responsiveness, reliability, and integrity
- Decisiveness, strong judgment, analytical, and problem-solving skills
- Excellent time-management skills
- Strong interpersonal and communication skills, especially among cross-functional teams
- Willing to travel up to 35%
Company Description
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Apr 03, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
