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Director - Life Sciences - Patient Services @US101 Guidehouse Inc.

[Hiring] Director - Life Sciences - Patient Services @US101 Guidehouse Inc.

Feb 15, 2025 - US101 Guidehouse Inc. is hiring a remote Director - Life Sciences - Patient Services. đź’¸ Salary: $226,000.00-$376,000.00. đź“ŤLocation: USA.

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Role Description

The Patient Services team provides program design, implementation, and monitoring services to pharmaceutical, biotechnology, and medical device companies. We support our clients across the lifecycle of a product to determine the right suite of Patient Support Programs (PSPs), bring them to life through strong partnerships with both manufacturers and third-party vendors through implementation, and ensure that they are achieving their strategic intent through nuanced and bespoke program monitoring solutions.

  • Accountable for growing and managing client relationships while managing client expectations.
  • Become the client’s trusted advisor contributing to the “key client” business development strategy.
  • Develop business with new buyers within key clients, drawing upon industry and client connections as well as trends and Guidehouse solutions.
  • Identify and evaluate issues of risk for both Guidehouse and for Guidehouse’s relationships with clients.
  • Oversee multiple projects simultaneously of varying sizes and durations to ensure quality control and key client’s perceived value.
  • Supervise, mentor, and develop Guidehouse personnel.
  • Identify and develop new offerings based on evolving industry needs and team capabilities.
  • Involved in non-client related firm-building activities as a leader in the firm.

Common projects include:

  • Develop Patient Services Program Blueprints and detailed program designs, including defining the desired customer and customer experience, the mix of programs and services, and level of support provided.
  • Identify emerging digital technologies to optimize Patient Services offerings and identify novel ways to address persistent patient and customer challenges.
  • Advise client partners on the optimal PS operating model to address unique product and TA needs, including identification, assessment, and selection of vendor partners to deliver innovative customer experiences.
  • Define methodologies to measure and benchmark the effectiveness of PS program performance; analyze metrics to provide strategic insights.
  • Support the requirements definition and operational build-out of both in-house and outsourced PS HUBs & additional related programs (e.g., financial support, treatment management support).
  • Support the identification of business development opportunities & subsequent pull-through of business development activities (e.g., proposal development, scoping).

Qualifications

  • BA/BS degree in Science, Biomedical Engineering, Healthcare, Business or related course of study.
  • 8+ years of Life Sciences (Pharmaceutical, Biotech, Specialty Pharma and/or Medical Technology) consulting experience or blend of consulting & industry experience.
  • Subject matter expertise in patient services programs, including Patient Services program design, PS regulatory/compliance issues, patient journey development particularly for specialty medications (e.g., high cost, biologics, CAR-T, REMs, drug-device combinations), Organizational design and change management, and Primary research.
  • Ability to work independently but with oversight from management.
  • Experience in managing components of projects, ownership of workstreams and/or analytics and supervising, coaching or mentoring others in daily tasks.
  • Strong analytical skills (Excel, Access, etc.) and leverage analytic techniques to use data to guide client and team decision-making.
  • Advanced data collection, research, information finding experience and explore solutions that challenge critical thinking.
  • Proven track record generating revenues with existing clients demonstrating a passion for developing high value client relationships and executing on an account penetration strategy that results in account growth directly or indirectly.
  • Experience managing projects to timeline, scope and budget on multiple teams simultaneously.
  • Willing and able to travel to client sites across the US, up to 33% of the time.
  • Authorized to work for any US employer without sponsorship.

Requirements

  • MBA / PhD / PharmD / MD degree preferred.
  • Demonstrated commitment and passion for the Healthcare and Life Science industries.
  • Excellent written and oral communication skills and ability to produce client-ready deliverables including PowerPoint presentations.
  • Ability to grasp and communicate clinical and business implications of technically complex products and services.
  • Excellent attention to detail and ability to review work product of self and others and produce work product and deliverables that require minimal re-work or editing.
  • Collaborative and a team player.

Benefits

  • Medical, Rx, Dental & Vision Insurance.
  • Personal and Family Sick Time & Company Paid Holidays.
  • Position may be eligible for a discretionary variable incentive bonus.
  • Parental Leave and Adoption Assistance.
  • 401(k) Retirement Plan.
  • Basic Life & Supplemental Life.
  • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts.
  • Short-Term & Long-Term Disability.
  • Student Loan PayDown.
  • Tuition Reimbursement, Personal Development & Learning Opportunities.
  • Skills Development & Certifications.
  • Employee Referral Program.
  • Corporate Sponsored Events & Community Outreach.
  • Emergency Back-Up Childcare Program.
  • Mobility Stipend.

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Back to Remote jobs  >   Sales / Business
Director - Life Sciences - Patient Services @US101 Guidehouse Inc.
Sales / Business
Salary đź’¸ $226,000.00-$376,000.00
Remote Location
USA
Job Type full-time
Posted Feb 15, 2025
Apply for this position Unlock 54,751 Remote Jobs
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đź“Ť Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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