[Hiring] Contract Manager @Samsic UK

Role Description

An opportunity to join one of the market leaders in professional support services in Europe has arisen due to new mobilisations and continued growth. We are looking for an experienced Contract Cleaning Manager who wants to assist in managing their own business area including P&L and take direct control of their team, client relationships and results, as well as H&S including COSHH, BICS & IOSH. This is an opportunity to join an international brand that truly values their people and offers career and personal development to all their employees.

Qualifications

• Experience in managing multiple commercial cleaning accounts
• Strong management style with experience in recruitment, on-boarding, training and development
• Passionate about people
• Health and Safety qualification or experience in this area
• Client liaison and presentation experience
• Full clean driving licence

Requirements

• Contract/Site Management of cleaning staff
• Ensure the cleaning service delivery specification is implemented and adhered to
• Regular client liaison: plan and implement a visitation programme to monitor cleaning standards and client satisfaction in all contracts, via the Quality Service Level Indicator/ECAT procedure
• Ensure all client queries and complaints are dealt with in a timely and effective manner
• Control the financial performance of each contract to the budgeted requirements
• Maximise the level of business done within each contract by identifying additional opportunities for extension to the contract and/or additional work as well as facility services sales
• Assist the sales team as and when required
• Ensure adequate supplies are onsite
• Recruit, induct and train new staff
• Resolve any disciplinary/grievance matters in line with company policy and procedure
• Provide guidance, coaching and training to managers and supervisors

Benefits

• £26,000 - £30,000 basic
• Uncapped commission
• Car Allowance/Company Car
• 35 days holiday per year (including bank holidays)
• Home based and Flexible hours

Company Description

• Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources
• Equal Opportunities Employer who promotes diversity
• Innovative Approach to the Employee Journey
• A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business