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Sales / Business
Client Relationship Manager
@Think Learning
[Hiring] Client Relationship Manager @Think Learning
Apr 04, 2025 - Think Learning is hiring a remote Client Relationship Manager. đź’¸ Salary: unspecified. đź“ŤLocation: UK.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Client Relationship Manager's role is primarily focused on existing client account management, renewals, and increasing revenue by promoting Think services and closing up-sell opportunities.
- Strengthening client relationships, client retention, and client satisfaction
- Supporting client satisfaction survey processes
- Involvement with client events, conference exhibiting, and client-focused marketing campaigns
- Occasional support for new business pre-sales and sales processes
- Reporting to the Head of Customer Success (or appointed Team Leader/Senior Manager)
By the end of the first year in post, you will be looking after 20-30 Totara accounts. You will need to be engaging and able to hold your own with senior stakeholders/buyers in client organisations.
- Managing renewals, negotiating costs, upselling, and facilitating account calls
- First point of commercial contact for clients and an escalation point from standard Support/Client Services
Responsibilities
- Account management of existing client contracts
- Maintain and strengthen client relationships and partnerships to maximise retention and revenue
- Manage the renewal of existing client contracts and ensure the issuing and prompt payment of invoices
- Forecast Revenue for upsell to enable business planning
- Oversee contract management for a set of agreed clients
- Develop and maintain Account plans and key client relationships to up-sell (and on sell) to existing clients
- Work with the Commercial management team to analyse existing client contracts and relationships
- Arrange and attend virtual (and in person) meetings with clients and prospects
- Contribute to marketing activities, including social media posts/schedule
- Maintain and expand social media and professional networks within client sectors and industries
- Assist with virtual and in-person client-related events (and sales events)
- Use the company's CRM platform to manage Account data, updates, records, up-sell opportunities, and deals
- Assist with the development of marketing/product-based collateral (Factsheets, proposals, etc.)
- Assist with pre-sales, tender and procurement processes and administration
- Coach and support new members of the Commercial team on relevant processes and procedures
Qualifications
- Experience in client relationship management, account management or sales within the Learning Technology industry
- Strong communication and negotiation skills
- Ability to analyze client needs and identify business opportunities
- Proactive, organized, and self-motivated approach
- Familiarity with CRM tools and contract management
Interview Process
- Introductory call with a member of our People Team
- Initial structured conversation with 2-3 Think Learning Commercial team members
- Brief presentation and Q&A with 4-5 Think Learning people (by invite)
Benefits
- Enhanced Parental Leave
- Private Healthcare
- Life Insurance 4x Salary
- Professional Development Opportunities
- Annual Wellbeing Allowance
- New Joiner home working set-up allowance
- Additional Paid Leave: Birthday off, Working days between Christmas and New Years Eve
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| đź“Ť | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Sales / Business
Sales / Business
|
Salary
đź’¸
unspecified
|
Remote
Location
UK
|
|
Job Type
full-time
|
Posted
Apr 04, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
