[Hiring] Chief Operating Officer @Valsoft Corporation
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Chief Operating Officer @Valsoft Corporation
Salary unspecified
Remote Location
Employment Type full-time
Posted 2d ago

[Hiring] Chief Operating Officer @Valsoft Corporation

2d ago - Valsoft Corporation is hiring a remote Chief Operating Officer. 💸 Salary: unspecified 📍Location: USA, Canada

Role Description

Aspire Software is looking to hire a Chief Operating Officer (COO) for one of our Software Business Units! This position provides critical operational and commercial leadership to a company within a growing software vertical. You will be responsible for developing and implementing the business’s strategic plan spanning sales & marketing, customer support, and professional services. The COO must identify, define, and execute the strategies required to achieve the growth plans and operating objectives with a focus on improving operational excellence. This person should bring an AI-forward mindset to executing our growth plans.

Group Responsibilities:

  • Develop and implement an AI strategy for non-R&D departments
  • Own the long-range, annual and quarterly financial and non-financial goals
  • Develop and communicate a clear vision of goals and objectives, strategies, philosophies about growth, revenue generation and profitability, customer care agenda
  • Be hands-on in day-to-day operations including sales performance, sales opportunity management, forecasting, services resourcing, customer support, and customer project delivery

Sales & Marketing

  • Drive revenue growth, working with the sales team to identify new opportunities and execute growth strategies including cross/upsell and entering adjacent markets
  • Develop and implement best in class sales operations and sales infrastructure to enable effective scale and ensure process discipline
  • Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development
  • Improve use of a CRM and other internal tools to increase forecasting capability, implement targets, and provide actionable insights to executive team and board of directors
  • Create and implement KPIs for sales team to measure performance and productivity (ex: CAC / LTV); develop performance dashboards and establish reporting process (measure NRR and MRR trends)
  • Work with sales leaders in establishing quotas, budgets, compensation plans and pricing optimization
  • Management of key relationships with large accounts is mandatory
  • Attend trade shows and panels

Customer Care/Customer Success:

  • Execute an effective, long-term customer success program for clients
  • Implement and maintain client support initiatives
  • Facilitate both in-house and client training sessions
  • Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution
  • Coordinate the administration of annual customer satisfaction surveys (NPS) and other communication tools

Professional Services:

  • Ensure we are delivering profitable projects by monitoring billable utilizations, staff OPEX and contribution margin
  • Establish strategies to increase NRR
  • Track results on a monthly basis with the Head of Professional Services

Qualifications

  • Bachelor’s degree or equivalent, preferably in a technical or business discipline, MBA, or advanced degree
  • 5+ years of direct cross-functional team management experience and P&L management within the SaaS Vertical Market, preferably in Travel & Leisure
  • Experienced with AI Automation efficiencies in Sales/Marketing/Support/Professional Services
  • Hardware sourcing and integrated payment processing experience a plus
  • A natural ability to lead performance and financial health in a business
  • Bring a proven entrepreneurial spirit and pace-setter traits
  • Broad financial acumen across the organization (e.g., understanding financial documents, business intelligence, FP&A processes, etc.) is mandatory
  • History of developing and implementing successful strategies for net new customer acquisition and market penetration
  • Ability to structure, analyze, and solve complex business problems, as well as deliver impact against concrete business goals
  • Excellent Leadership, communication, and organizational skills
  • A 'roll up the sleeves' attitude towards problem-solving is essential
  • Goal-oriented with comfort in setting measurable goals for others and him/herself
  • 30% travel required for internal and customer meetings
  • At least a professional level of English, both written and verbal, is mandatory
  • Must be legally authorized to work/travel in Canada and the USA

Benefits

  • Competitive salary and bonus structure based on performance
  • Health insurance, 401(k) with company match, and paid time off
  • Opportunities for professional development and career advancement
Before You Apply
remote Be aware of the location restriction for this remote position: USA, Canada
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >  
Chief Operating Officer @Valsoft Corporation
Salary unspecified
Remote Location
Employment Type full-time
Posted 2d ago
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remote Be aware of the location restriction for this remote position: USA, Canada
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
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