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Channel Partner Enablement Specialist @Calabrio

[Hiring] Channel Partner Enablement Specialist @Calabrio

Apr 07, 2025 - Calabrio is hiring a remote Channel Partner Enablement Specialist. 💸 Salary: $120,000 annually. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Channel Partner Enablement Specialist at Calabrio will play a key role in supporting and enhancing our partner ecosystem. This individual will be responsible for developing and executing programs that empower our channel partners to successfully sell, implement, and support Calabrio solutions. The ideal candidate will have a deep understanding of channel partners, how people learn, and experience within call center operations. This role requires a blend of strategic thinking, hands-on execution, and the ability to build strong relationships with partners.

  • Partner Enablement & Training: Design and implement training programs for channel partners, focusing on Calabrio's products, solutions, and key differentiators. Ensure training materials are comprehensive, engaging, and effectively communicated to a diverse range of partner audiences.
  • Partner Onboarding: Lead the partner onboarding process to ensure a seamless and efficient introduction to Calabrio's offerings, sales processes, and resources. This includes organizing webinars, creating documentation, and providing ongoing support.
  • Content Development: Collaborate with product and sales teams to develop enablement content, such as presentations, training modules, and best practice guides, tailored to different partner needs and learning styles.
  • Partner Success: Regularly engage with partners to assess their understanding of Calabrio’s solutions and provide necessary support and guidance to drive their success. Serve as the go-to expert for partners regarding product features, use cases, and sales strategies.
  • Performance Tracking & Reporting: Track the effectiveness of enablement initiatives, gather feedback from partners, and continuously improve training programs based on data and insights.
  • Cross-functional Collaboration: Work closely with Sales, Product, Marketing, and Support teams to ensure alignment on messaging, partner needs, and product updates. Act as a liaison between Calabrio and its partners to ensure the successful deployment and adoption of Calabrio’s solutions.
  • Industry Expertise: Leverage a deep understanding of call center operations and the dynamics of partner relationships to identify new ways to support partner growth and improve sales performance.

Qualifications

  • Minimum of 3-5 years of experience in partner enablement, sales training, or a similar role within the call center or technology industry.
  • Proven experience working with channel partners, developing training content, and understanding the intricacies of partner ecosystems.
  • Strong understanding of call center operations, workforce management, and the technologies used to optimize agent performance.

Requirements

  • Strong instructional design skills with the ability to create and deliver engaging, effective training programs.
  • Excellent communication, presentation, and interpersonal skills, with the ability to engage and influence diverse audiences.
  • Ability to understand partner needs and tailor content and training programs accordingly.
  • Analytical mindset, capable of tracking and measuring the success of enablement programs and making data-driven improvements.
  • Self-motivated with the ability to work independently and as part of a team in a fast-paced, dynamic environment.

Benefits

  • Global team recognized for their passion for innovation.
  • Innovative product culture and project exposure.
  • Training and development from industry-leading experts.
  • Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; Flextime Off, Paid Holidays, & Parental Leave; Tuition Reimbursement.
  • Market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications. Starting rate of pay for this salaried position is targeted at $120,000 annually.

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📍 Be aware of the location restriction for this remote position: USA
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Channel Partner Enablement Specialist @Calabrio
Sales / Business
Salary 💸 $120,000 annually
Remote Location
USA
Job Type full-time
Posted Apr 07, 2025
Apply for this position Unlock 54,052 Remote Jobs
📍 Be aware of the location restriction for this remote position: USA
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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