[Hiring] Carrier Relations Manager @Vonage
Mar 25, 2025 - Vonage is hiring a remote Carrier Relations Manager. 💸 Salary: unspecified. 📍Location: Mexico.
Role Description
The Global Carrier Management team, which sits within the Vonage API organization, is responsible for global connectivity for our International Messaging & Voice business. As a high-growth team delivering over 100% growth in the last two years, expansion is needed to ensure continued success. We are seeking to recruit an experienced LATAM-oriented Carrier Relations Manager to join the team.
- Own, and execute the strategy and plan for Latin American countries and ensure Vonage has the best connectivity products and services to meet our customers' needs.
- Responsible for all connectivity suppliers to Vonage network for SMS in the region.
- Collaborate with the local sales, operations, and product teams to fully understand the market requirements.
- Build new connectivity with Carriers and Partners across Messaging and other network services.
- Coordinate with internal teams to ensure requests from customers and the business are processed and delivered end-to-end.
- Build and maintain strategic relationships with key Carrier partners.
- Position Vonage as the partner to work within the Carrier community through industry engagement, thought leadership, and partnership.
- Provide effective communication around team KPIs and performance both upwards to the Senior Leadership Team and the broader organization.
- Negotiate effectively with carriers and partners to allow Vonage to offer our customers competitive pricing and an excellent service.
- Define customer support standards with carriers and partners, including a robust escalation process.
- Be the go-to person for your markets.
Qualifications
- Strong technical, commercial, and operational understanding of the Messaging landscape.
- Confident to communicate at all levels, including at local conferences on behalf of Vonage.
- Knowledge of how the local markets are regulated, operated and managed.
- Experience working with Carriers Globally.
- Fluent Spanish and English language skills.
- Must be willing and able to travel as needed.
Requirements
- Strong network of contacts in the industry.
- Comfortable working remotely across multiple time zones.
- IOS or Windows proficiency.
- Tableau experience is a plus.
- G-Suite.
- Located near in CDMX.
Where you will work
We are open to considering fully remote candidates located within the country of Mexico. Sponsorship is not available. Legal authorization to work in Mexico is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening.
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| 📍 | Be aware of the location restriction for this remote position: Mexico |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
unspecified
|
Remote
Location
Mexico
|
|
Job Type
unspecified
|
Posted
Mar 25, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Mexico |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
