[Hiring] Bilingual Mortgage Loan Officer @Pennymac

Role Description

The role of the Bilingual Mortgage Loan Officer is to serve as a trusted financial consultant to our Limited English Proficiency customers, engaging existing customers in our $700B+ serviced portfolio via phone to help them achieve their current and future home financing goals.

The average estimated salary plus incentives for this position is $184,500 to $249,000 with uncapped potential earnings.

This position is designed for licensed professionals who excel at building relationships and providing clear, ethical guidance. You will be provided a steady flow of high-quality, warm inbound leads primarily from our existing Pennymac customer base with no cold calling or self-sourced lead generation. You will utilize a cutting-edge loan origination system to serve customers with efficiency and speed and drive your business forward.

As a Bilingual Mortgage Loan Officer, your primary focus is to improve the customer's financial situation through expert advice and product solutions:

• Serve as a trusted advisor: Build rapport, evaluate customer needs and take a consultative approach toward customizing the best solution to improve their overall financial situation while leveraging our large suite of first and second mortgage products.
• Provide tailored solutions: Recommend the loan solutions that best improve the customer's overall financial position and clearly explain how our competitive offer meets their specific needs.
• Guide customers through the application process: Assist applicants through the entire application process, disclosure review, secure pricing and submit the loan to operations.
• Pipeline Management: Manage pipeline activities efficiently while meeting production goals and maintaining strict adherence to all compliance requirements and lending regulations.
• Service Excellence: As a representative of one of the largest residential mortgage lenders in the U.S., maintain a "Best in Class" experience to every caller, reflecting the organization’s culture and values.

Qualifications

• 1+ years of origination and lending experience
• Excellent bilingual (Spanish) proficient interpersonal, written, and verbal communication skills
• Must have current UST License
• Ability to multitask, work in a fast-paced environment while navigating through different system applications and software
• Great sense of responsibility and organization
• Strong attention to detail and ability to work independently
• Team player, works well with others and willing to assist peers
• Excellent critical thinking, problem-solving and sound judgment skills

Benefits

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

Compensation

Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

• Lower in range - Building skills and experience in the role
• Mid-range - Experience and skills align with proficiency in the role
• Higher in range - Experience and skills add value above typical requirements of the role

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.

Salary: $62,000 - $250,000

Work Model

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