[Hiring] Associate Renewals Manager @GitLab
Apr 11, 2025 - GitLab is hiring a remote Associate Renewals Manager. 💸 Salary: unspecified. 📍Location: Europe, EMEA.
Role Description
The Renewals job family delivers to an essential moment in the customer journey, ensuring we can continue to deliver value and business outcomes by specializing in customer retention. In collaboration with sales, channel partners, customer success, and sales operations, this team will focus on successfully renewing customer subscriptions while providing a seamless customer experience. The roles aim to deliver predictable and efficient renewals through a proactive management of the customers lifecycle.
- Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction.
- Execute the renewal process to ensure ARR is retained or expanded.
- Evaluate license usage and complete the true-up requirements.
- Understand and align customer’s business needs and goals to generate renewal quotes.
- Provide renewals administration support to Renewals Managers, and Account Executives.
- Ensure that renewals are closed on a timely basis.
- Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics.
- Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval.
Qualifications
- Related sales or related customer experience (examples SDR, BDR, sales ops, deal desk, customer service, CSM).
- Demonstrated progressive experience with B2B software sales.
- Experience with subscription GTM approaches for customer success management and renewals.
- Effective communicator, strong interpersonal and collaboration skills.
- Motivated, driven and results-oriented.
- Strong negotiation, presentation and closing skills.
- Preferred experience with technical products. Experience with DevOps, software development lifecycle, or application development is a plus.
- You share our values, and work in accordance with those values.
Benefits
- Benefits to support your health, finances, and well-being.
- All remote, asynchronous work environment.
- Flexible Paid Time Off.
- Team Member Resource Groups.
- Equity Compensation & Employee Stock Purchase Plan.
- Growth and development budget.
- Parental leave.
- Home office support.
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| 📍 | Be aware of the location restriction for this remote position: Europe, EMEA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
Europe, EMEA
|
|
Job Type
unspecified
|
Posted
Apr 11, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Europe, EMEA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
