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Sales / Business
Admissions, Team Lead
@Keypath Education
[Hiring] Admissions, Team Lead @Keypath Education
Apr 10, 2025 - Keypath Education is hiring a remote Admissions, Team Lead. 💸 Salary: competitive base salary and commission. 📍Location: Australia.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Admissions Team Lead is accountable for achieving or surpassing student start target objectives within designated Keypath Academic Partners. Their responsibilities include:
- Providing exceptional customer service
- Offering proactive coaching support
- Troubleshooting at-risk issues to support student success
- Collaborating with the Admissions Manager to implement new processes
- Delivering training and coaching to Advisors
- Motivating the team through daily/weekly/monthly initiatives
Responsibilities will include the following (not limited to):
-
People Leadership
- Coach and develop your team to meet study period targets by setting clear expectations, providing constructive feedback, and supporting professional growth.
- Effectively manage employee issues and escalate concerns to your leader where appropriate.
- Champion and promote a positive and collaborative environment where team members understand their roles and responsibilities.
- Facilitate the rollout of induction training with your leaders to identify ongoing learning and development.
- Create, nurture, and retain top talent through active coaching and management.
- Be aware of and/or involved in recruitment initiatives to support identifying top talent.
-
Performance & Operations
- Drive the team’s day-to-day management to meet and exceed KPIs/targets while maintaining a positive student experience.
- Maintain and manage processes and protocols (SOPs, training materials, etc.) by utilizing your subject matter expertise.
- Proactively gather and routinely share comprehensive insights to inform and enhance student-centric operational strategies.
- Support your leaders to solve partner-level business challenges through collaborative learning and critical thinking.
- Propose process and procedure enhancements aligned with best practices and be a change champion.
-
Stakeholder Management
- Manage internal stakeholder relationships effectively.
- Be a strong collaborator and communicator with other Team Leaders, Account Management, Marketing, Student Success, and partners.
Qualifications
- Higher education or similar
- Demonstrated strong sales and customer service experience
- Demonstrated coaching experience
- Exposure in driving operational performance
- Proven record of accomplishment in a sales-oriented setting
- Ability to thrive in a dynamic, rapidly evolving work environment
- Strong attention to detail
- Proven ability to use initiative and independent judgment within established guidelines
- Experience within the Education Industry is highly valued
- Exposure to data analysis
- Employs the CRM (Customer Relationship Management) and telephony systems daily to direct Advisor activities
- Highly developed computer literacy, including the Microsoft Office Suite
- Excellent verbal and written communication skills
- Outstanding listening and comprehension skills
Requirements
- Adaptability to accommodate varying shifts across a range of hours
- Occasional travel may be required
Benefits
- Flexible work arrangements: Choose your workspace—remote, office, or hybrid
- Generous Competitive package: The base salary and commission package will be competitive and tailored to your experience
- Career progression: Clear pathways in a rapidly expanding EdTech leader, including comprehensive online remote training
- Equipment and support: Full remote work setup including internet allowance
- Wellbeing focus: Paid mental health days and comprehensive support tools, including Toolkits for Digital Health and Mental Health support
- Growth opportunities: Internal Academy's to help you develop your career and skillset (People Leader's Academy) and heavily discounted Master’s degrees from our university partners + access to LinkedIn Learning
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️
| 📍 | Be aware of the location restriction for this remote position: Australia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Sales / Business
Sales / Business
|
Salary
💸
competitive base salary and commission
|
Remote
Location
Australia
|
|
Job Type
full-time
|
Posted
Apr 10, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Australia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
