[Hiring] Account Manager IV, Commercial - Strategic/Labor & Trust @Kaiser Permanente

Role Description

We seek a candidate with Labor and Trust experience dedicated to protecting and retaining memberships through specialized benefits, financial services, and strong administrative support. This role enhances benefit packages, builds client relationships, delivers presentations, manages renewals, and resolves benefit issues. The ideal candidate supports moderately complex sales and renewals, including negotiations, administration, and product or rate validation. They also coordinate across internal teams to ensure contracts, pricing, and membership accounting accurately reflect negotiated terms.

In addition to the responsibilities listed above, this position is also responsible for:

• Developing and implementing complex competitive sales and retention strategies for KP's largest accounts including multi-year benefits strategies
• Partnering with customer organizations, key union influencers and/or decision makers, consultants, and other influencers to develop and implement reposition and growth strategies
• Executing the renewal sales negotiation to achieve the goals of the renewal or sale and align with the customers strategy
• Collaborating with internal partners on the execution of customized account strategies to meet customer needs and provide exemplary service in a highly complex customer environment
• Executing strategy and expansions into other KP regions, ancillary products, and new populations of eligibles
• Demonstrating leadership within a cross-functional team to ensure optimal resource use as account strategies are executed
• Maintaining awareness of market intelligence, key trends, and customer insights that may influence broader organizational decisions
• Demonstrating sensitivity while navigating internal or external issues that may impact KP labor management partnership

Qualifications

• Minimum one (1) year of experience in a leadership role with or without direct reports
• Bachelor's degree in Marketing, Finance, Business Administration, or related field AND minimum four (4) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field OR minimum seven (7) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field
• Disability Insurance License (Washington) within 3 months of hire

Requirements

• Negotiation
• Customer Data
• Benefits/Services
• Benefits/Services Presentations
• Market Research
• Sales Opportunity Orchestration
• Sales/Partnership Strategy and Techniques
• Customer Experience
• Goal Setting
• Member Service
• Underwriting
• Change Management
• Brand Strategy
• Persuasion

Benefits

• Work location is remote (e.g. home address), per Kaiser Permanente’s Authorized States Policy
• Employees may be required to travel to a Kaiser Permanente or customer sites
• Residency required in the primary location: 1200 SW 27th St., Renton, Washington 98057