[Hiring] Account Manager @Unbounce

Role Description

As a Mid-Market Account Manager, you will manage a book of business consisting of mid-sized organizations. You are the "CEO" of your territory, balancing high-touch relationship building with a scalable approach to training and renewals. Your goal is to move beyond tactical support and become a strategic partner who drives measurable ROI for our clients.

What You’ll Be Doing

• Portfolio Strategy: Manage a book of approximately 40-60 accounts, prioritizing efforts based on account health and expansion potential.
• Consultative Upselling: Navigate mid-market organizations to find new budget holders. You won't just wait for an inbound request; you will build cases for new modules and seat expansion.
• Executive Presence: Lead Quarterly Account Reviews with Stakeholders, VPs and Directors, translating technical usage data into business outcomes (ROI).
• Educational Authority: Conduct deep-dive training sessions.
• Renewal Precision: Forecast renewal cycles 6–9 months in advance. You will handle the full negotiation process, including redlines and working with legal/procurement teams.

Qualifications

• 3–5 years of experience in B2B SaaS Account Management, specifically managing Mid-Market accounts.
• Proven track record of maintaining a Net Revenue Retention (NRR) of 100%+.
• Experience navigating multi-stakeholder sales (Legal, IT, Procurement, and Finance).
• Strong technical aptitude—you can learn the "ins and outs" of a complex product quickly.
• The "Hybrid" Skillset: You have the heart of a Teacher (for training) but the mind of a Closer (for renewals and upsells).
• Project Management: You can juggle multiple renewal cycles and training schedules simultaneously without letting details slip through the cracks.

Specific KPIs

• NRR (Net Revenue Retention): Total revenue from your book (Renewals + Upsells - Churn).
• GRR: Total retention from your book.
• Expansion Pipeline: The dollar value of new opportunities identified within your existing accounts.

Compensation

The projected compensation range for this role is $90,000 - $120,000 CAD OTE ($55,000 - $75,000 base + $35,000 - $50,000 variable), which reflects the Proficient stage of our compensation band for this job level (P2).

Perks & Benefits

• Flexible Time Off Policy - We encourage a minimum of 4 weeks per year!
• Remote First Team
• Flexible Hours
• Work From Anywhere Program
• Health Insurance
• Employee Assistance Program (EAP)
• Quarterly Company Wide Recharge Days
• End of Year Company Wide Holiday Closure
• Maternity & Parental Leave Program
• $2000 Lifestyle Spending Account (LSA)
• Professional Development Budget
• Volunteer Day
• Team Building Budget
• Employee Referral Bonus Program ($1000)
• Anniversary Milestone LSA Top Up
• Birthday Day Off