[Hiring] Account Manager @Kognitive Sales Solutions
Apr 04, 2025 - Kognitive Sales Solutions is hiring a remote Account Manager. 💸 Salary: $55,000 - $60,000 plus commissions. 📍Location: Canada.
Optimy.ai is seeking a dynamic and organized individual to join our team as an Account Manager. In this role, you will play a crucial part in managing client accounts, coordinating projects, and ensuring the success of our e-commerce platform. The ideal candidate will have a passion for e-commerce, strong communication skills, and the ability to thrive in a fast-paced environment.
About Optimy.ai, a Division of Kognitive Tech Inc.
Kognitive Tech Inc. is a Sales Tech company that was founded in 2006 and was created to help clients increase sales revenue and profitability while providing world-class customer service. Our eCommerce division, Optimy.ai offers businesses a video chat tool, Optimy, that is the first eCommerce plug-in that allows for a live video chat conversation within the customer's web browser that is 100% private & secure.
Responsibilities:
- As a pivotal member of the Customer Success team, you'll cultivate and nurture relationships with both new and existing clients to facilitate seamless onboarding and ensure their sustained success.
- Take ownership of client onboarding processes, ensuring a smooth transition by overseeing timely tech setup within client parameters, which includes database integration and providing scripts to website developers.
- Spearhead and participate in all introductory calls with new clients, serving as a primary point of contact to address queries and set clear expectations.
- Craft personalized onboarding plans in collaboration with clients, guiding them through the process and aligning goals for mutual success.
- Collaborate closely with all stakeholders to orchestrate effective training sessions for both clients and sales representatives, ensuring comprehensive understanding and continuous adaptation to evolving needs.
- Prepare and deliver comprehensive reports to clients, offering insights, influencing action, and providing valuable perspectives to drive informed decisions.
- Participate in quarterly reviews with dealer groups, actively engaging in discussions to address concerns and explore opportunities for improvement.
- Provide exceptional customer service to all stakeholders, offering prompt responses to inquiries and proactively addressing any client issues or concerns.
- Demonstrate a deep understanding of clients' unique challenges, actively investigating team requirements, identifying potential issues, and proposing innovative solutions to enhance client experience.
- Display a passion for process improvement, system optimization, and product enhancement, proactively identifying areas for enhancement and recommending actionable solutions to elevate product performance and customer satisfaction.
Compensation:
$55,000 - $60,000 plus commissions
Requirements
- Proven customer support experience as a Client Service Representative.
- Fluency in French is an asset.
- Demonstrated proficiency in effective phone communication and exceptional active listening skills.
- Proficiency with CRM systems and practices.
- Customer-focused mindset and adaptability to effectively respond to diverse customer needs and preferences, leveraging strong communication and problem-solving skills.
- Excellent communication and presentation skills.
- Proficiency in multitasking, prioritization, and effective time management.
- Demonstrated experience thriving in an Agile, fast-paced environment.
- Enthusiastic about learning and embracing new technologies.
- Capable of leveraging your expertise to contribute meaningfully to your team, actively participating in refining best practices.
- Possess strong independent work ethic and self-motivation, exhibiting proactive initiative.
Benefits
- Leading-edge technology that delivers amazing results.
- Competitive compensation that rewards strong performance.
- Extensive sales training and mentorship to get your foot in the door with software sales and/or level up your sales skills!
- Accelerated path for career progression - Optimy is just hitting its stride, and the early employees will benefit with lots of opportunities to progress within the organization.
About the company
Founded in 2006, Kognitive Sales Solutions is recognized as an industry leader in face-to-face, Direct Sales programs. Kognitive invests in our employees by providing them with exceptional training and development, ensuring upward mobility as well as personal and professional growth. Both with our employee commitment as with our client commitment, everything we do is built around results. Kognitive has experienced tremendous growth since its inception, garnering us the #1 ranking on PROFIT 500 as the Fastest-Growing Marketing Company in Canada.
Kognitive Sales Solutions is the industry leader in face-to-face, direct sales programs. We recruit, train and staff sales reps to crush our clients’ sales targets.
Our vision is to become #1 outsourced sales company in the world. We invest in our people, so we can realise greater sales and deliver the best customer service and competitive pricing.
Similar Remote Jobs
More jobs at Kognitive Sales Solutions
-
Human Resources competitive salary. CanadaFeb 11, 2025
More Sales / Business jobs
-
Sales / Business unspecified USAApr 15, 2025
-
Sales / Business unspecified USAApr 15, 2025
-
Sales / Business competitive salary with benefits PhilippinesApr 15, 2025
More jobs in Canada
-
Software Development rewarding salary and bonuses CanadaApr 15, 2025
-
All others unspecified CanadaApr 15, 2025
-
All others unspecified USA, CanadaApr 15, 2025
Kickstart Your Job Search
Unlock 54,734 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
$55,000 - $60,000 plus commissions
|
Remote
Location
Canada
|
|
Job Type
full-time
|
Posted
Apr 04, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
