[Hiring] Account Manager @Powerhouse
Apr 02, 2025 - Powerhouse is hiring a remote Account Manager. 💸 Salary: unspecified. 📍Location: USA.
Role Description
The Account Manager II is responsible for leading a team, fostering development and positive client relationships while taking ownership of work order and account level finances. The Account Manager II will display strong organizational, prioritization, and leadership skills. You will lead and coach a team to accomplish optimal performance in a fast paced high volume environment.
- Manage and lead a team of direct reports.
- Determine training needs and schedules.
- Career pathing and developmental plans.
- Review team performance against Service level agreements with improving scores, analyzing trends.
- Assist team in prioritization of day through pulling daily work order reporting and identify any high priority tasks.
- Ensure work orders are completed each month and accurate.
- Analyze volume trends.
- Ensure compliance with SLA requirements.
- Monitor and assist on escalated and/or high visibility projects.
- Review Key performance indicators and implement SOPs.
- Ensure adherence to billing terms and maximize profitability.
- Develop positive client relationships.
- Assist and/or guide through client escalations or high-profile projects.
- Create meeting decks and perform client calls at a scheduled cadence.
- Ensure all client inquiries are addressed.
- Support department initiatives.
- Collaborate on business development needs.
- Foster cross-departmental relationships through cooperation.
- Assist in work order and vendor partner negotiations.
- Assist in monitoring and/or executing after-hours tasks on evenings, weekends, and holidays when needed.
- Travel as required.
- Perform additional tasks as assigned.
Qualifications
- Minimum of 3 years of experience in account management.
- Previous experience in Facilities Maintenance/Construction a plus.
- Previous experience in construction management preferred.
Benefits
- Medical, dental, vision, Short-Term Disability, Long-Term Disability, Life Insurance and additional voluntary plans.
- 401(k) Retirement Plan with company match.
- PTO, 11 Company Holidays and Paid Parental Leave.
- Wellness activities and an onsite gym.
- Ongoing professional development and continuing professional education.
Company Description
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 02, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
