[Hiring] Account Director @Useinsider

Apr 03, 2025 - Useinsider is hiring a remote Account Director. 💸 Salary: unspecified. 📍Location: India.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves managing and growing existing accounts while ensuring customer satisfaction and success.

Own a portfolio of existing accounts and take responsibility for their retention and growth.
Identify upsell and cross-sell opportunities within existing accounts.
Proactively own renewals in accounts in cooperation with the Customer Success team.
Succeed in a team selling environment for maximum account penetration and coverage.
Consistently forecast monthly and quarterly performance.
Negotiate deals and contracts at various levels within the targeted account, focusing on “C” and enterprise-level negotiations.
Participate in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings.
Discover strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact.
Analyze stakeholder mapping and set overall strategy to capture the right frequency in touchpoints.
Take ownership of renewal success and strategy to achieve key commercial/contractual targets.
Ensure Customer Success realization achieved and recognized across key stakeholders and reaching NPS targets ensuring the best customer experience and success recognition.
Achieve customer advocacy goals with the marketing team with success stories, testimonials, and so on.
Monitor market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution.

Qualifications

8+ years experience in Customer Success Management, Account Management, or Sales, ideally in SaaS.
Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills.
Proven track record of using sales & persuasive skills.
Self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve client relationships.
Strong communication skills in both writing and speaking (English).
High sense of responsibility and accountability.
A strategic thinker with excellent project and time management skills.
Experience negotiating and navigating contracts and legal discussions.
Thrives in a fast-paced, high-growth, rapidly changing environment.
Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management.
Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts.
Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.
A university degree in Business, Marketing, Engineering, or related fields.

Requirements

Passion for testing, measuring, and improving outreach and follow-up effectiveness.

Benefits

Equal opportunity in a zero-discrimination workplace.
Embrace diversity without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

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Before You Apply

️

📍	Be aware of the location restriction for this remote position: India
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Account Director @Useinsider

Sales / Business

Salary 💸 unspecified	Remote Location India
Job Type full-time	Posted Apr 03, 2025

️

📍	Be aware of the location restriction for this remote position: India
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.