[Hiring] Staff Researcher, Provider Growth @Headway

Role Description

At Headway, we’re building the largest national network of therapists who accept insurance — and making mental healthcare radically more accessible in the process. As Staff Researcher for Provider Growth, you’ll lead research to inform the product vision, strategy, and execution for how we attract, onboard, and activate providers on Headway.

In this role, you will be a strategic partner, utilizing a mixed-methods approach to uncover critical insights about our Providers. You will:

• Conduct research to inform business, product, and marketing strategies.
• Identify and unlock significant growth and differentiated product opportunities.
• Develop a nuanced understanding of diverse provider segments—practice starters vs. veterans, therapists vs. prescribers, solo vs. group practices.
• Share insights and make recommendations about when to personalize and when to unify.
• Operate with high autonomy and ownership, presenting regularly to executive leadership.

Provider growth is one of Headway’s most important levers for scaling access to affordable mental healthcare. This role is at the heart of Headway’s growth story — and critical to advancing our mission.

Core Responsibilities

• Lead end-to-end research projects, from identifying key questions to presenting actionable recommendations.
• Employ a mixed-methods research skillset, combining quantitative data with qualitative insights.
• Identify and size growth opportunities by analyzing provider behavior and patient sourcing patterns.
• Act as a strategic thought partner to product, design, and marketing teams.
• Drive a culture of research and user-centricity across the organization.
• Mentor and provide guidance to junior researchers.

Qualifications

• A PhD + 3 years of industry research experience (ideally with experience in a fast-moving tech environment) OR a Masters + 6 years OR a Bachelors + 8 years.
• Expertise in both qualitative and quantitative research methodologies.
• A demonstrated ability to identify and frame business problems and opportunities.
• Experience in 0-1 product development.
• Strong analytical and critical thinking skills.
• Excellent communication and presentation skills.
• A self-starter who is innately curious about human behavior.

Compensation and Benefits

The expected base pay range for this position is $212,000 - $265,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for an equity grant.

Benefits offered include:

• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development