[Hiring] Research Survey Interviewer @HealthPartners

Role Description

Provide support to research and evaluation projects by assisting research teams and Center for Evaluation and Survey Research staff to gather information through telephone or mailed surveys, prepare mailings, maintain and update project databases, schedule research procedures, assist with one-on-one and group visits, assist with adherence activities, contact study participants and facilitate progress of study functions.

• Interviews participants via phone following prescribed scripts and protocols
• Enters screening information to database
• Schedules research procedures and informs staff
• Prepares for one-on-one and group participant appointments (prepares meeting room, assembles documentation forms, checklists, lab materials, etc.)
• Facilitates appointments (collects forms, administers questionnaires, performs research procedures and measurements, schedules future appointments)
• Enters appointment information into database
• Assists in preparation of mailed surveys
• Prepares, mails and tracks communication as required
• Maintains and follows timelines for project completion
• Maintains and updates project documentation
• Informs project team of participant experience and identifies improvement opportunities for data collection and recruitments
• Assists with adherence activities
• Supplies data for reports
• Performs other duties as required

Qualifications

• High School Diploma or equivalent
• Exceptional communication and customer service skills
• Attention to detail
• Strong organizational skills
• Ability to establish and maintain effective relationships with project staff and participants
• Ability to adapt to shifting priorities; Must demonstrate flexibility and judgment to handle unforeseen situations that may arise
• Ability to work with minimal supervision
• Strong computer experience

Requirements

• Associates Degree in a social science or health related field
• One year research experience; Knowledge of research methodology
• Experience with Microsoft Word and Excel
• Experience with REDCap or other data collection programs
• Experience with Epic scheduling
• Experience making telephone calls to clients, patients or members

Benefits

As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Company Description

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

• We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin.
• We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.
• At HealthPartners, everyone is welcome, included and valued.
• We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.