[Hiring] Research Operations Program Manager @PROLIM Global Corporation

Role Description

We are seeking a hands-on Research Operations Program Manager, Systems & Analytics to strengthen the execution layer behind that work. This role sits at the intersection of research operations, analytics, tooling, and operational change: building the systems that make research work visible, measurable, and easier to manage across a large, compliance-sensitive product organization.

The right person is an operator-builder: analytically strong, operationally practical, and comfortable taking ambiguous problems from diagnosis through adoption. They bring the judgment to know when to move independently, when to bring evidence forward, and how to build systems that make complex work easier to execute.

Key Responsibilities

• Own the execution and continuous improvement of program operating cadences, including intake tracking, milestone and risk management, and stakeholder updates.
• Build practical AI-enabled research operations workflows, including configuring internal tools, translating repeatable support and discovery needs into AI-assisted processes, evaluating AI vendors and self-service tools, and defining the controls needed for quality, privacy, provenance, measurement, and human review.
• Build and run the research operations portfolio system, including project status, data completeness, vendor/tool usage, and recurring portfolio reporting.
• Identify recurring process bottlenecks from support requests, chat history, tracker data, and stakeholder feedback; translate those patterns into documentation, self-service coverage, automation, or escalation paths.
• Establish measurement for research velocity, portfolio health, tool adoption, operational cost efficiency, self-service coverage, and AI-enabled workflow impact.
• Apply hands-on analysis across SQL, spreadsheets, vendor data, tracker data, and qualitative operational signals to surface performance trends, trade-offs, and decisions requiring leadership input.
• Drive adoption of new systems and workflows by instrumenting usage, closing data-quality gaps, training users, gathering feedback, and iterating based on what the team actually uses.
• Work with research leadership, data science, finance, legal/privacy, operations, and vendor partners to manage dependencies, address data gaps, and prepare evidence-based recommendations for decision-makers.

Qualifications

• 6+ years of experience in operations, program management, business operations, research operations, product operations, analytics, or a related field, including at least 3 years in operational analytics or measurement.
• Track record of designing and delivering complex operational programs or systems from concept through scaled adoption, including defining scope, building stakeholder alignment, and shipping iteratively without a pre-existing playbook.
• Demonstrated experience applying AI and automation to improve operational or analytical workflows with appropriate human and data-quality controls.
• Strong hands-on SQL and Excel or Google Sheets skills, with experience independently analyzing complex operational data.
• Demonstrated ability to define metrics and translate analysis, dashboards, and reporting into operational decisions.
• Excellent written and verbal communication, analytical judgment, executive-ready synthesis, and ability to influence senior stakeholders.

Requirements

• 8+ years of program and project management in a cross functional environment.
• 3+ years in analytics/metrics-focused work (program analytics, biz ops, data analyst, or similar).
• Experience building dashboards using BI tools (Tableau, Looker, etc) and recurring reporting for stakeholders/leadership.
• SQL & T-SQL skills.
• Experience with data workflow automation or lightweight systems development using tools such as Python, Apps Script, SQLite, or comparable technologies.

Preferred Qualifications

• Experience supporting research, product insights, research operations, product operations, or another knowledge-intensive function.
• Experience with data workflow automation or lightweight systems development using tools such as Python, Apps Script, SQLite, or comparable technologies.
• Familiarity with data governance, privacy, provenance, access controls, or compliance-sensitive operations.
• Experience with vendor, procurement, budget, or program-impact measurement.

Years of Experience

• 7+ years experience.

Degrees/Certifications Required

• Bachelor's degree in an analytical/quantitative field or equivalent experience.

Interview Process

• 3 rounds of interviews.
• 1 - 15 minute presentation to present their past work.
• 1 data analyst interviewer.
• 1 program manager interviewer.
• Interview Duration: 30 minutes each for interviews.

Interested Candidates

Please send your updated resume and contact details to: [email protected]

Company Description

PROLIM is a leading provider of end-to-end IT, PLM, and Engineering Services and Solutions for Global 1000 companies. We understand business as much as technology and help our customers improve profitability and efficiency through high-value consulting, staffing, engineering, and project management services.

• Our offerings include Advisory Services, PLM Software & Services, Program Management, Solution Architecture, Training & Staffing, Cloud Solutions, Infrastructure Services, ERP Practices, Quality Assurance Services, and Engineering Services across a wide range of industries.