[Hiring] VOIP QA Automation Engineer @Vonage

Role Description

Join Vonage and help us innovate cloud communications for businesses worldwide!

You'll be the quality champion for our mission-critical voice platform—working 70% on automation and 30% on creative manual testing. This is a technical, hands-on role where you'll build test frameworks, support engineers, and ensure our SIP/voice systems work flawlessly. Perfect for someone eager to grow in automation, AWS, and voice technologies.

Your key responsibilities:

• Build & evolve automation (your main focus)
• Design and maintain Python/SIPssert/SIPP-based test frameworks for voice platform validation
• Create CI/CD pipelines with GitHub Actions for continuous testing
• Write automated test suites for SIP protocols, call flows, and carrier integrations
• Develop monitoring automation with AWS and Grafana to catch issues early
• Improve test infrastructure—speed, reliability, and coverage
• Participate in early system design, providing valuable input on early architectural decisions
• Own, triage, investigate and help with resolution and validation of production defects or early stage malfunctions during development
• Test what automation can't
• Manually validate complex voice scenarios and call quality
• Run exploratory and chaos testing to find edge cases
• Analyze SIP call flows using Wireshark, VoipMonitor etc.
• Perform performance testing under real-world conditions
• Collaborate & support the team
• Partner with developers on test strategies and code reviews
• Investigate production issues using logs, traces, and packet captures
• Champion quality best practices and shift-left testing
• Document findings and share knowledge with the team

Qualifications

• SIP protocol knowledge (call flows, signaling)
• 3+ years QA experience (manual + automation)
• 2+ years test automation framework development
• Network troubleshooting tools (Wireshark, tcpdump, VoipMonitor)
• AWS basics and cloud platform familiarity

Requirements

• Nice to have (we'll help you learn!):
• Python or another programming language
• Ribbon SBC/SLB/PSX, OpenSIPs, or SIPp platforms
• Docker, Grafana, GitHub Actions
• RTP, SRTP, VOIP protocols
• MySQL, DevOps tools (Ansible, Terraform)

Benefits

• Discretionary Unlimited Time off
• Medical, Dental & Vision Insurance
• 401(k) + more
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

Company Description

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.